Entry-Level Inside Sales Representative

Trailer Equipment•Byron Center, MI

4d•Onsite

About The Position

Trailer Equipment Company is hiring an entry-level, full-time Inside Sales Representative in Byron Center, Michigan. This in-person role is designed for someone motivated, organized, customer-focused, and interested in developing a sales career. The position offers hands-on experience in customer relationships, sales support, CRM management, inventory management, advertising, and sales analytics, working closely with the sales team. The representative will communicate with customers and work extensively with CRM information, spreadsheets, and sales and inventory data. The role also supports outside sales representatives with prospecting and follow-up, helps maintain accurate inventory information, and assists with advertising and promotional activities. Candidates may be recent graduates or have experience in customer service, retail, business, logistics, marketing, or another customer-facing environment; such experience is a plus but is not required.

Requirements

High school diploma or equivalent required.
Strong Microsoft Excel and spreadsheet skills required.
Comfort working with data, spreadsheets, formulas, lists, and detailed information.
Strong computer and technology skills.
Ability to learn and work effectively within a CRM system.
Strong organizational skills and exceptional attention to detail.
Ability to maintain accurate information and follow through on commitments.
Strong verbal and written communication skills.
Self-motivation and willingness to learn and take initiative.
Comfort communicating with customers by phone, email, and in person.
Ability to manage multiple priorities in a fast-paced environment.
Collaborative mindset and willingness to work across sales and other departments.

Nice To Haves

Associate's or bachelor's degree preferred.
Customer service, sales, marketing, business, retail, or logistics experience is a plus but not required.

Responsibilities

Build relationships with new and existing customers through phone, email, and in-person interactions.
Assist customers with trailer, parts, rental, and service inquiries.
Prepare quotes and follow up on customer inquiries and sales opportunities.
Support outside sales representatives with prospecting, customer follow-up, and territory development.
Assist with lead generation and new business development activities.
Identify opportunities to expand existing customer relationships and increase sales.
Develop working knowledge of trailers, specifications, product applications, and transportation industry needs.
Help manage and organize the sales team's CRM, maintaining accurate customer, prospect, lead, and opportunity information.
Maintain organized and accurate sales activity and customer information and support consistent CRM data quality and follow-through.
Provide the sales team with information to track leads, opportunities, and customer follow-up.
Use Microsoft Excel and spreadsheets to track, organize, maintain, and analyze sales and inventory information.
Create and maintain organized spreadsheets, review information for accuracy, and identify missing or incomplete data.
Use data to help the sales team stay organized and identify opportunities requiring follow-up.
Assist with inventory management and maintain accurate information on available trailer inventory.
Organize and communicate inventory information to the sales team.
Assist with trailer listings, product information, specifications, sales materials, advertising, and promotional activities.
Help ensure marketing information about available equipment is accurate and current.
Coordinate with sales and other internal departments to help move opportunities forward.