Inside Sales Representative

Wheel Pros • Madison, TN

20d • $80,000 - $100,000

About The Position

The Inside Sales Representative handles inbound customer inquiries while actively driving sales growth through re-engagement of dormant accounts and targeted upsell and cross-sell initiatives. The role maintains accurate CRM and order records to support smooth transactions, a strong customer experience, and revenue objectives.

The representative answers inbound calls, identifies customer needs, provides solutions, and captures sales opportunities. They also conduct outbound calls to re-engage dormant and low-engagement accounts, coordinate with Territory Sales Representatives and sales leadership on account priorities, and work with internal partners to resolve order and fulfillment issues. The role includes maintaining customer and order records, following up on opportunities, and sharing Voice of Customer insights.

Performance is assessed through inbound call answer rate, outbound activity, assigned account sales performance, order accuracy and follow-through, customer issue resolution, and CRM data quality. The stated starting annual salary range is $80,000–$100,000 USD.

Requirements

• At least 2 years of inside sales, B2B customer service, or sales support experience.
• Strong phone-based selling skills and ability to convert service conversations into sales opportunities.
• Experience using CRM and order-entry or ERP systems.
• High attention to accuracy and follow-through.
• Strong communication, organization, and time-management skills.

Nice To Haves

• Distribution or aftermarket experience is preferred.
• Experience in automotive aftermarket, distribution, wheels and accessories, lighting, or related industries.
• Familiarity with account reactivation strategies and upsell/cross-sell activity.

Responsibilities

• Answer inbound calls and respond promptly and professionally to customer inquiries.
• Identify customer needs, provide solutions, and capture incremental sales opportunities during inbound interactions.
• Enter orders accurately and follow through; coordinate with internal partners to resolve order and fulfillment issues as needed.
• Conduct outbound calls to re-engage dormant and low-engagement accounts.
• Drive incremental revenue through upsell and cross-sell initiatives in inbound and outbound interactions.
• Partner with Territory Sales Representatives and sales leadership, as applicable, to align on account priorities and growth plans.
• Maintain accurate CRM and order records, including contacts, notes, opportunities, and follow-ups.
• Capture and share Voice of Customer insights to inform sales strategy and uncover growth potential.
• Meet performance expectations for inbound call answer rate, outbound activity, assigned account sales performance, execution quality, and CRM accuracy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed