Inside Sales Representative
About The Position
Join a highly analytical Inside Sales and Account Management team in a role that partners with the Sales team to support account retention through customer service, resource coordination, and order-fulfillment troubleshooting. The position manages customer and sales data, coordinates logistics, supports account management, and collaborates with cross-functional teams to resolve customer issues. It also supports customer VMI programs, pricing and profitability research, continuous improvement reviews, inventory reporting, and customer portals. This is a contract-to-hire position based fully onsite in Roanoke, Virginia. The schedule offers flexibility to start as early as 7:30 AM and includes a one-hour lunch break. The pay range is $24.00–$28.00 per hour. Individual pay depends on relevant factors including qualifications, skills, experience, job knowledge, location, and internal equity. Benefits may be available depending on eligibility, job classification, and length of employment.
Requirements
- Three to five years of customer service or inside sales experience.
- Proficiency in Microsoft Excel.
- Experience with Microsoft Office, data entry, and sales support.
- Familiarity with ERP systems such as P21 and SAP.
- Strong account and vendor management skills.
Nice To Haves
- Bachelor's degree; preferred but not required.
- Industry experience, which is highly preferred.
- Fastener knowledge.
- Experience with Power BI.
- Manufacturing experience.
Responsibilities
- Perform data entry, provide quote support, manage records, and conduct research.
- Coordinate logistics, including communication with the warehouse and shipment scheduling.
- Manage customer master data, including shipping conditions, contract pricing, and CRM data.
- Proactively support account management and execute tasks that facilitate the sales process.
- Collaborate with cross-functional teams to identify and resolve customer issues.
- Add, change, and delete items in the customer VMI program to improve service and profitability.
- Follow company guidelines to establish selling prices and profit margins, and research profitability concerns.
- Support preparation of continuous improvement reviews for customers.
- Use reporting tools for inventory review and new item additions.
- Manage customer portals for demand, quote requests, and corrective actions.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off and leave, including PTO, vacation, or sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
