Inside Sales Representative

Rossen Law Firm • Boca Raton, FL

17d • Onsite

About The Position

Rossen Law Firm, South Florida’s fastest-growing criminal-defense team with 1,000 + five-star reviews, seeks an in-office Client Care Specialist (Inside Sales Rep) who can turn qualified inbound leads into signed clients on the first call. This role offers a chance to change lives through case evaluations and earn like a top closer, transforming empathy into revenue while assisting individuals during difficult times. The ideal candidate craves the thrill of closing a deal, thrives on empathy-driven sales, and desires a team that invests in their professional growth.

Requirements

• 1 to 3 years of high-ticket phone sales or intake experience with a history of 35%+ close rates.
• Ability to demonstrate persuasive empathy: calm fear, build trust, and confidently ask for payment.
• Proficiency in objection-handling (price, spouse, shopping around) without resorting to discounting.
• Tech agility.
• Bilingual in English/Spanish.

Responsibilities

• Respond promptly to inbound calls, chats, and web forms.
• Conduct phone case evaluations to confirm legal fit and urgency.
• Present flat or phased fees, handle objections confidently, offer financing, and secure payment on the first call.
• Generate and send contracts via Conga/DocuSign for immediate signature.
• Warmly transfer signed cases to the assigned attorney and case manager, remaining available for expert follow-ups.
• Maintain accurate notes in Salesforce and update KPI dashboards daily.
• Execute follow-up call/text/email cadences for prospects who have not yet signed.
• Collaborate with attorneys during subject-matter-expert calls to secure retainer agreements.
• Share "voice-of-client" insights with Marketing and leadership to refine campaigns and offers.
• Meet or exceed performance metrics: 95% evaluations held, 40% close rate, and a 48-hour average close time.

Benefits

• Clearly defined path to earning a six-figure salary by year 2.
• Professional sales coaching and weekly skill labs.
• Opportunity to work with a mission-driven team.
• Inbound leads only; no cold prospecting.
• A-Player culture with five core values: Open & Honest, Team-First, Take Action, Play All-In, Get to Yes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees