Inside Sales Representative

Cummins-Wagner Co•Albany, NY

13d•Onsite

About The Position

Inside Sales Representatives are responsible for fielding customer requests (internal & external); assessing the customers’ needs and providing solutions in a timely manner; preparing customer proposals, supporting pre-order and post-order processes; and building relationships with customers and principals. A successful associate will be a motivated individual with a high level of organization and technical expertise to support both internal and external customers. Essential characteristics for this position include excellent oral and written communication skills, teamwork, attention to detail, a sense of urgency, and understanding of the customer experience.

Requirements

High School Diploma Required
2-3 years of related experience preferred
Must be able to pass background and reference checks, as well as a drug test

Nice To Haves

2 or 4 year-degree with emphasis in mechanical or technical field is a plus
Possesses superior communication, analytical, and organizational skills
Exhibit goal-oriented behaviors and a customer-focused attitude
Customer-focused with the ability to cultivate relationships with customers and build rapport
Self-motivated and demonstrates a strong sense of urgency
Apply extensive attention to detail to all tasks
Toggle between projects and responsibilities with ease
Demonstrate mechanical aptitude

Responsibilities

Effectively communicate with a broad array of customers, including engineering, maintenance, and purchasing staff.
Review and evaluate various RFQs & specifications.
Provide professional and prompt responses via phone, fax, email, in‐person, etc.
Prepare quotations and proposals, and execute a follow‐up process utilizing company tools and guidelines.
Always provide a positive customer experience.
Maintain customer contact information, per current procedures.
Provide prompt technical & administrative assistance to all internal customers.
Develop and maintain product expertise and market understanding.
Maintain positive relationships with principals and establish effective marketing practices for their products.
Keep an organized & resourceful work environment.
Be a role model for constant learning and improvement.
Occasional travel for training or other business purposes.
Perform all other duties as assigned.