Inside Sales Representative

Pavion•New York, NY

About The Position

Pavion is seeking an Inside Sales Representative for its security business unit. The role markets and sells service offerings and service contract renewals to end users of low-voltage technology systems, including audiovisual, fire alarm, security, and nurse call systems, within an assigned territory. The representative works closely with the broader sales team, customers, and internal departments to support operational efficiency and accurate sales order processing. The position also handles transactional sales and customer inquiries while providing exceptional customer service.

Requirements

Bachelor's degree in business administration, sales, marketing, or a related field.
At least 2 years of experience in sales support or a related field.
Strong customer service and communication skills.
Detail-oriented, with excellent organizational and time-management skills.
Ability to work independently and collaboratively in a fast-paced environment.
Familiarity with sales processes and order management systems.
Proficiency in Microsoft Office, especially Excel, and Salesforce or similar CRM software.
Ability to prioritize and manage multiple tasks and projects simultaneously.
Positive attitude and willingness to learn and adapt.

Responsibilities

Achieve management-set revenue and gross margin targets, focusing primarily on service contracts and recurring revenue opportunities.
Manage renewals of larger contracts where applicable, including scope revisions and pricing negotiations as directed by management.
Present proposals promptly and maintain accurate account activity and pipeline records in the company CRM.
Identify opportunities to promote additional products and services to existing customers.
Develop a database of qualified leads through referrals, analysis of the existing customer database, and marketing campaigns.
Initiate sales by proactively contacting existing customers, following up on leads, and conducting needs analysis.
Follow up with customers appropriately to support a high closure rate.
Communicate results to Sales and Business Development.
Work effectively with clients, peers, and executive-level management.
Attend sales group meetings about targets and forecasts and report on market conditions.
Represent the company positively and professionally.
Handle transactional sales, customer inquiries, and sales order processing.