Inside Sales Representative

Purvis Industries•Victoria, TX

22d

About The Position

Purvis Industries is a family-owned and operated industrial distributor with over 75 years of experience, 100 locations across 21 states, and a focus on quality products, industry expertise, and customer service. The Inside Sales Representative is responsible for increasing sales and customer satisfaction by assisting customers, supporting outside sales efforts, processing orders and quotations, and providing product information. The role is a key customer contact and supports branch operations and sales growth.

Requirements

High school diploma or equivalent preferred.
Previous inside sales, customer service, industrial distribution, warehouse, or related experience preferred.
Strong customer service and relationship-building skills.
Effective listening, verbal communication, and telephone skills.
Ability to handle demanding customer situations with professionalism, diplomacy, and tact.
Team-oriented, with the ability to work effectively with a diverse group of people.
Professional demeanor and positive attitude.
Ability to work in a fast-paced environment.
Ability to follow written instructions and documented procedures.
Understanding of basic inventory, warehousing, and stocking procedures.
Strong attention to detail and accuracy.
Technical aptitude and willingness to learn company products and applications.
Understanding of effective sales techniques and customer service practices.
Strong organizational and time-management skills.
Basic computer proficiency, including Microsoft Office and business software applications.
Legally authorized to work in the United States.
Ability to successfully pass a background check.

Nice To Haves

High school diploma or equivalent.
Previous inside sales, customer service, industrial distribution, warehouse, or related experience.

Responsibilities

Assist with counter sales and customer service activities as needed.
Process internal and external customer inquiries received by phone, email, mail, online platforms, or other communication channels.
Support outside sales personnel by preparing quotations, bids, and customer orders.
Enter and maintain customer orders, quotes, bids, and related sales documentation.
Purchase products necessary to fulfill customer orders.
Quote and sell products that provide value to customers while supporting company profitability goals.
Identify, contact, quote, and close sales opportunities with prospective and existing customers.
Use electronic and printed catalogs to provide product, pricing, and availability information.
Resolve customer concerns and requests or coordinate with management for additional support when necessary.
Increase sales through cross-selling, upselling, add-on sales, promotional products, and new product offerings.
Promote and sell excess inventory and discontinued products.
Handle customer complaints, returns, and service issues professionally and courteously.
Provide after-hours support to internal and external customers when required.
Maintain and expand product knowledge to effectively support customer needs.
Monitor competitor products, pricing, and market activity.
Deliver exceptional customer service and maintain positive customer relationships.
Adhere to company policies, confidentiality requirements, ethical business standards, and conflict of interest guidelines.
Maintain accurate records and documentation related to customer transactions.
Collaborate with branch personnel and sales teams to support business objectives.
Perform other related duties as assigned.