Inside Sales Representative

Ozinga Bros, Inc.•Mokena, IL

18d

About The Position

The Inside Sales Representative prepares sales information and maintains quality customer and employee relations. The role prepares customer quotes using established pricing matrices and information about product and service quality, places orders with the appropriate department, and monitors orders and delivery. It develops business strategies for key accounts and projected business outlooks for assigned territories, and compiles accurate sales reports. The representative builds relationships with new and existing customers, identifies prospects, responds to leads and referrals, and helps resolve customer concerns. The role collaborates with Billing and Credit, Operations, Dispatch, and Technical Services to support customer service and resolve problems. It also promotes company products and services through networking and participates in continuing education. Regular attendance and physical presence are essential, and additional duties may be assigned to meet business needs. The position operates in a professional office environment and uses standard office equipment. Flexible hours may be needed. The role includes regular talking or hearing, frequent standing, walking, hand use, and reaching; prolonged sitting; and occasional balancing, stooping, kneeling, crouching, or crawling. Specific vision abilities include close, distance, and color vision, peripheral vision, depth perception, and adjusting focus.

Requirements

High school diploma or equivalent.
General knowledge of Ready-Mix products and building materials.
Excellent customer-service aptitude.
Self-motivated and able to thrive in a results-driven environment.
Excellent listening, negotiation, and presentation skills.
Effective communication skills with employees, customers, and vendors.
Proficiency in Microsoft Suite.

Nice To Haves

Bachelor’s degree.
Ready-Mix or building materials sales experience.

Responsibilities

Prepare customer quotes using established pricing matrices and information about product and service quality; place orders with the appropriate department and monitor products and order delivery.
Develop clear business strategies for key accounts, including increasing share, protecting the existing customer base, and communicating new value-added products and services.
Prepare projected business outlooks for assigned territories.
Compile information and prepare accurate sales reports.
Develop and maintain relationships with new and existing customers in assigned territories.
Collaborate with Billing and Credit Departments to resolve issues efficiently and support customer satisfaction.
Assist Operations Managers, Dispatchers, and Technical Services with customer service, project status reports, and problem resolution.
Act on leads and referrals and identify new prospects.
Participate in networking events to promote company products and services.
Handle customer complaints and problems involving billing, quality, quantity, and service.
Communicate, improve, and adhere to company safety policies.
Participate in continuing education to advance industry knowledge.
Adhere to company policies and maintain regular attendance and physical presence at work.
Perform additional duties as needed to meet business needs.