Inside Sales Representative

Penn Machine•Houston, TX

10d

About The Position

The Inside Sales Representative generates sales at the highest market level and maintains and increases the customer base. The role responds to customer complaints, provides pricing and availability information, enters quotations and orders, discusses products, answers technical questions, and follows up on sales leads. It also maintains market and customer information, communicates market intelligence, participates in sales meetings and trade shows, and may travel to visit customers with an outside sales representative or independently. The position uses a personal computer, data-entry terminal, fax machine, digital scanners, and other office equipment to prepare reports and maintain records. The representative supports continuous quality improvement, follows company policies and ISO procedures and standards, and contributes to a positive team environment. Other duties may be assigned or performed as business needs change.

Requirements

Valid driver’s license and ability to obtain a passport for travel.
Ability to use Microsoft products such as Word and Excel.
Associate’s degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense understanding to carry out detailed but uninvolved written or oral instructions and handle problems involving a few concrete variables in standardized situations.

Responsibilities

Respond to and resolve customer complaints.
Quote prices and product availability to customers.
Enter sales quotations and orders into the computer.
Discuss product offerings with customers and answer technical questions.
Follow up on desirable bills of material and other sales leads.
Maintain current knowledge of competitors and industry trends through seminars, education, and training.
Help ensure timely and accurate product delivery according to customer specifications.
Communicate market intelligence to other areas of the company.
Attend or staff trade shows as needed.
Maintain an accurate database of sales territories, customer contacts, and end users.
Attend and participate in sales meetings.
Travel with an outside sales representative or independently to visit customers, contacts, or end users.
Use a personal computer, data-entry terminal, fax machine, digital scanners, and other office equipment.
Prepare and submit reports, documents, and records required by company policy.
Use or further total quality concepts, tools, and techniques to support continuous quality improvement in participating processes.
Observe company policies and regulations, including safety, housekeeping, confidentiality, and quality requirements, and support ISO procedures and standards.
Perform other duties as requested or needed to meet business conditions and changes.
Support and maintain a positive team-working atmosphere throughout the company.