Inside Sales Representative

US LBM • Traverse City, MI

6d

About The Position

Northern Building Supply (NBS), a division of US LBM Holdings, LLC, operates two full-service lumber yards in northwest Michigan and supplies premium building materials to contractors and homeowners. The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. The position provides quotes and product dimension information in person and over the phone.

Requirements

• High school diploma or GED.
• 1–3 years of experience in the building material industry, with basic knowledge of products and applications.
• Ability to operate a computer, calculator, and cash register.
• Knowledge of building supplies, applications, related equipment, and/or the construction industry.
• Good interpersonal and customer relations skills.
• Excellent oral and written communication skills.
• Familiarity with inventory and inventory control.
• Ability to walk throughout yards, plants, and offices.

Nice To Haves

• 1–3 years of inside sales experience.

Responsibilities

• Respond to customer inquiries about product selection, orders, prices and quotations, complaints, and delivery and installation scheduling.
• Call customers to generate sales.
• Obtain orders from customers and sales representatives; enter work orders, credit returns, return authorizations, pick tickets, and service requests; and file paperwork.
• Coordinate purchases and deliveries of special products.
• Obtain information on product pricing, specifications, uses, and availability.
• Coordinate project schedules with outside sales representatives, jobsites, and assigned customers.
• Maintain stock levels on the sales floor and in the stockroom.
• Research credits, returns, and late payments as needed.
• Check on back orders and resolve outstanding issues; address billing problems and compile data for closing.
• Handle special orders and advanced pricing, and assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.
• Perform other duties as assigned.
• Comply with company policies and standards, adhere to the company’s workplace safety commitment, and participate in and complete assigned training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED