Inside Sales Representative

Arrow•Phoenix, AZ

19d•Hybrid

About The Position

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. The Inside Sales Representative manages account relationships and provides strategic service and support to assigned customers. The role focuses on maximizing margins, gaining market share, and selling value-added solutions while coordinating internal and external resources to meet customer needs. The representative serves as a liaison between suppliers and customers, supports the Order to Invoice process, and manages customer-facing quality, inventory, credit, and financial information processes. The position has a 60/40 compensation split: 60% base pay and 40% commission; the posted compensation range reflects base pay only. This is a full-time hybrid position based in Phoenix, Arizona, with a schedule of three days in the office and two days per week working from home.

Requirements

2–4 years of inside sales experience.
Strong communication, negotiation, and organizational skills.
Ability to build influential relationships.
Customer-service orientation.
Ability to collaborate with internal and external resources to generate results.
Microsoft Suite and intermediate Excel skills, including VLOOKUPs and Pivot Tables.

Nice To Haves

Electronics sales experience is strongly preferred.
Experience with semiconductor products is a plus.
Salesforce and Oracle experience preferred.

Responsibilities

Manage overall account relationships by providing strategic service and support to assigned customers.
Maximize margins, gain market share, and drive value-added solution selling.
Coordinate internal and external resources for customer service, quoting, demand fulfillment, on-time order delivery, engineering support, and troubleshooting.
Act as a liaison between suppliers and customers to establish long-term business partnerships.
Develop and manage customer strategies in assigned account territory to support sales excellence.
Sell and drive solutions within the approved account-level strategy.
Use knowledge of the market's competitive landscape to make sales decisions.
Provide ongoing sales support for the Order to Invoice process.
Own the customer interface for backend quality processes, including corrective actions and Field Quality Reports.
Maintain the Perfect Order Index (POI) and inventory integrity to minimize write-offs and bill-backs.
Own the customer interface for important credit and financial information and coordinate available resources and support functions.