Inside Sales Representative

Paramount Extrusions Company•Paramount, CA

6d•$23 - $25

About The Position

The Inside Sales Representative supports sales growth by developing customer relationships, preparing quotations, processing orders, and providing customer service. The role works closely with Outside Sales Representatives and teams across Operations, Production Planning, Customer Service, Shipping, Accounting, and Quality to communicate customer requirements and coordinate fulfillment. This position maintains customer satisfaction through timely communication, accurate order entry, and coordination throughout the sales process. It also ensures customer specifications, quality requirements, and order information are documented and communicated in accordance with the company's Quality Management System (QMS).

Requirements

High school diploma or equivalent required.
Minimum of 2–3 years of inside sales or customer service experience; manufacturing or industrial experience is preferred.
Strong understanding of customer service, order processing, and sales support functions.
Experience with ERP and CRM systems.
Excellent verbal, written, and interpersonal communication skills.
Strong organizational, multitasking, and time-management abilities.
Ability to work independently and collaborate effectively with cross-functional teams.
Strong analytical, problem-solving, and customer-service skills.
Proficiency with Microsoft Office Suite, CRM software, and ERP systems.
Ability to sit or stand for extended periods throughout the workday.
Ability to communicate effectively by telephone, email, virtual meetings, and in-person interactions.
Ability to occasionally lift and carry up to 25 pounds.
Ability to use standard office equipment, including computers and telephones.

Nice To Haves

Associate's or Bachelor's degree in Business, Marketing, Supply Chain, or a related field; relevant manufacturing or industrial sales experience may substitute for formal education.
Experience with aluminum extrusion, metals manufacturing, or industrial products.
Knowledge of customer order review, manufacturing quality systems, customer-specific requirements, corrective action processes, and continuous improvement principles.
Ability to interpret customer specifications, technical drawings, and manufacturing documentation.

Responsibilities

Develop and maintain relationships with new and existing customers through responsive, solution-oriented service.
Respond to customer inquiries about products, pricing, availability, lead times, and order status; follow up to assess satisfaction and identify sales opportunities.
Attend customer and prospect meetings as needed to support account development and promote company capabilities and services.
Enter and process customer orders in the ERP system after verifying purchase orders, specifications, quantities, pricing, delivery requirements, and special instructions.
Coordinate with Operations, Production Planning, Shipping, Customer Service, and Quality to process orders accurately and deliver on time.
Monitor order status and proactively communicate updates, delays, or changes; assist in resolving order discrepancies.
Coordinate sales and customer service activities with Outside Sales Representatives to support territory growth and customer satisfaction.
Prepare quotations, proposals, and sales documentation in accordance with company pricing guidelines; use consultative, value-added solution-selling techniques.
Maintain daily CRM updates for customer contacts, opportunities, quotations, follow-ups, and performance goals.
Review customer specifications, drawings, packaging requirements, certifications, and special instructions, and communicate requirements to appropriate departments.
Collaborate with Quality on customer complaints, Nonconformance Reports (NCRs), corrective actions, and quality-related inquiries; prepare NCRs as required and track corrective actions.
Monitor customer feedback and communicate quality concerns, recurring issues, or improvement opportunities to management.
Ensure compliance with customer-specific requirements, company procedures, and the QMS; support continuous improvement initiatives.
Maintain customer records, sales activities, quotations, and transaction history in the CRM system.
Prepare requested reports on customer activity, quotations, pipeline status, and sales performance.
Provide Accounting with requested customer and order information to support invoicing and account management.
Perform other duties as assigned in support of departmental and company objectives.