Inside Sales Representative
About The Position
The Inside Sales Representative provides customer service and supports sales growth through product knowledge, quotations, order management, and customer relationship development. The role is a primary point of contact for contractors, builders, homeowners, and commercial customers, assisting with product selection, pricing, order processing, and project support. The representative works with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams to ensure orders are completed accurately and efficiently and to deliver an outstanding customer experience. This is a full-time position, generally scheduled Monday through Friday from 7 a.m. until work is done, around 4 p.m. Saturdays are worked on a rotating schedule, one to two per month. Schedule flexibility is needed to accommodate overtime and weekends as required.
Requirements
- Previous front-line customer service and sales experience.
- Ability to communicate effectively and follow up with customers, vendors, team members, and management.
- Eagerness and ability to learn and retain extensive product information.
Nice To Haves
- Industry experience in construction or building materials.
- Spanish bilingual proficiency.
Responsibilities
- Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections.
- Plan and implement telemarketing and prospecting objectives.
- Coordinate order deliveries and pickups with operations teams.
- Provide support to the Outside Sales team.
- Adhere to pricing guidelines and customer financial services policies.
Benefits
- 401(k) with employer match.
- Medical, dental, and vision insurance.
- PTO, company holidays, and parental leave.
- Paid training and certifications.
- Legal assistance and identity protection.
- Pet insurance.
- Employee assistance program (EAP).
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
