Inside Sales Representative

Grimco • Kennesaw, GA

20d

About The Position

Grimco is a family-owned manufacturer and wholesale distributor of sign supplies serving customers in the US, Canada, and the UK. The Inside Sales Representative supports customers by answering product questions, solving problems, providing product knowledge, and helping ensure customers receive the right products at the right time. The role handles a high volume of inbound calls and emails, manages quotes and orders, and works closely with internal teams and vendors to deliver a strong customer experience. It is a collaborative, team-based role with product and systems training.

Requirements

• 0–3 years of experience in inside sales, customer service, order support, or a related customer-facing role.
• Comfort communicating by phone for much of the day, building rapport quickly, and communicating clearly.
• Strong written communication skills to manage a high volume of customer emails.
• Organized and detail-oriented, with the ability to manage multiple open quotes and orders.
• Problem-solving skills and willingness to take ownership of issues.
• Self-starter who works effectively in a collaborative, team environment.

Responsibilities

• Handle 30–45 inbound customer calls per day, answering product, pricing, and availability questions, preparing quotes, and taking orders.
• Provide email support for an assigned territory and respond quickly and accurately to customer requests.
• Follow up with customers about quotes, open orders, and service needs.
• Coordinate with vendors to confirm availability, lead times, and order status, and keep customers informed.
• Anticipate customer needs, resolve issues, and address potential delays proactively.
• Build working relationships with outside sales, purchasing, logistics, warehouse, and other internal teams.
• Maintain accurate records of customer interactions, quotes, and opportunities in company systems.
• Identify opportunities to introduce customers to new products and solutions.
• Learn Grimco’s product portfolio.
• Collaborate with the team on shared goals.

Benefits

• Full medical, dental, and vision benefits.
• Paid holidays.
• PTO.
• Paid maternity and paternity leave.
• 401(k) with profit sharing, up to 6% of total compensation.
• Employee referral program.
• Volunteer time off.
• Paid training period.
• Travel accommodations and expenses provided for training per Grimco’s National Travel Policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed