Inside Sales Representative

FCX Performance•Marietta, GA

4d•Onsite

About The Position

FCX Performance/Eads, an Applied Industrial Technologies company, is hiring an Inbound-Inside Sales Representative for a full-time, permanent position in Marietta, Georgia. The representative builds and expands relationships with current customers and the outside sales team, identifies customers’ process flow control needs, and provides appropriate product and service solutions. The role directly affects customer satisfaction, retention, and sales results. The representative sells company products and services in a fast-paced, multitasking environment, handling customer orders and inquiries from quotation through collection. The position works closely with vendors and outside sales colleagues to support timely delivery, accurate order processing, strong customer service, and gross margin. Career paths are available in sales, management, and operations, with professional development and training.

Requirements

1–3+ years of experience in a customer-service-related industry preferred.
Bachelor’s degree preferred.

Nice To Haves

Experience in an inside technical sales or customer service role with an industrial distributor.

Responsibilities

Sell company products and services by processing orders and price and delivery inquiries, providing technical and application information, soliciting customer orders, and suggesting additional products.
Manage orders from quotation through collection, including selecting and specifying products using FCX and vendor tools or software.
Respond to customer inquiries, process orders, and send order acknowledgements.
Review customer purchase orders for special conditions and documentation requirements.
Check product availability and verify ship dates.
Increase order size by suggesting related items, explaining features, and reviewing customer buying history.
Process and expedite orders, customer returns, and returns to vendors accurately and promptly.
Locate products and create purchase orders.
Follow up with vendors to ensure timely delivery and negotiate pricing and delivery when necessary.
Work with outside sales representatives to solicit business, execute order transactions, and maintain superior customer service.
Participate positively as a member of the branch or division inside sales team, including sharing workload and answering incoming calls.
Maximize gross margin by ensuring the company is paid for its service, problem solving, and technical expertise.
Review open customer order reports and act on open items, particularly those at risk of missing promised delivery dates.
Perform other duties assigned by management.