Inside Sales Representative (90016)

ABC Supply Co., Inc.•Hamilton, ON

2d•Onsite

About The Position

ABC Supply Co. is the largest distributor of roofing and siding products across North America. With ABC's expansion into Canada, we are looking for talented, Inside Sales Associates to join our team! In this role, you will provide unparalleled service to help customers purchase the products they need to complete roofing, building, and remodeling projects. If you are committed to providing world-class service, have a passion for sales, and want to be part of a winning team, apply today! First point of contact for in person customers, phone sales and direct calls within the company.

Requirements

Proven experience in sales or business development, preferably in an inside sales role.
Strong negotiation skills with a track record of closing deals successfully.
Excellent communication skills, both verbal and written.
Familiarity with Salesforce or similar CRM software is highly desirable.
Experience with Exterior Building Supplies
Window Sales experience an asset
Ability to understand technical products and convey their benefits effectively to customers.
Self-motivated with a strong desire to achieve sales targets and contribute to team success.
Previous experience in technical sales is advantageous but not required.

Responsibilities

Maintain a professional image and provide exceptional customer service.
Process orders for both existing and new customers.
Engage in suggestive sales to increase sales volume and remind customers of potential material needs.
Obtain all necessary information to efficiently schedule and deliver orders, which may require follow-up with customers.
Attempt to up-sell by suggesting better or best product options.
Process credit returns and resolve customer complaints and billing issues.
Utilize CRM to track leads, manage customer interactions, and report on sales activities.
Coordinate customer pick-ups with the warehouse team.
Review the dispatch board before making delivery commitments.
Follow up on deliveries to ensure materials arrive on time and all items are accounted for.
Verify delivery dates and delivery status.
Update daily reports and tally sheets as needed.
Maintain showroom appearance and provide a clean customer service counter.
May assist in reordering products to keep store and warehouse shelves well-stocked.
Address and resolve service concerns when they arise.
Assist with store and warehouse inventory counts as needed.