Inside Sales Representative

AIRLINE HYDRAULICS CORPORATIONBristol Township, PA
Hybrid

About The Position

The Inside Sales Representative provides support for fluid power and/or automation and/or motion control products. This position is eligible for telecommuting after a successful training period, provided certain criteria are met to retain telecommuting status. The employee reports to the Inside Sales Manager.

Requirements

  • Demonstrated ability to understand technical concepts
  • Excellent telephone personality with proven ability to maintain customer relationships
  • Highly proficient level of computer skills including MS Word, Excel, and Outlook
  • Excellent communication, organizational and interpersonal skills
  • Capable of handling multiple high-pressure tasks
  • Ability to work in a fast-paced and self-directed environment

Nice To Haves

  • 4-year degree or equivalent work experience
  • Previous experience in fluid power, industrial, or electrical distribution
  • Knowledge of fluid power and/or automation and/or motion control products
  • Previous success in inside sales and/or experience in a technical support role
  • Experience in purchasing manufacturing or technical products
  • ERP, Epicor P21 and B2B experience

Responsibilities

  • Respond to customer inquiries pertaining to products, services, prices, availability, and/or order status via email, phone, and website
  • Assist and advise customers in the selection of the appropriate product(s) and/or service(s) based upon the customer’s requirements
  • Engage vendors to procure materials and expedite shipments
  • Prepare quotations, process orders and manage existing orders on the online platform first and foremost and internal business systems only when necessary
  • Work with all other departments to coordinate and assure customer requirements, and expectations are fulfilled, and conflicts are resolved to the satisfaction of the customer
  • Support, interact, and work in tandem with members of the outside sales team to build and retain customer relations
  • Make pricing decisions on demand when communicating with customers; responsible for communicating with pricing teams to maintain accurate information within each customer account in the business system
  • Perform other related duties and assignments as directed by management and as listed in SOP

Benefits

  • Medical/Dental/Vision/Disability effective first of the month after the hire date
  • PTO accrual begins upon hire
  • Referral bonuses
  • 100% employee-owned plus 401k with company match
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