Inside Sales Representative

Ferguson Enterprises•Newport News, VA

21d

About The Position

Ferguson is hiring an Inside Sales Representative to support customers and help make their projects successful. The role works with Sales associates to identify suitable products and solutions, provide customer service, coordinate deliveries, and respond to questions and concerns. The position may be remote within the United States or hybrid in Newport News, Virginia, subject to company policy. Associates currently aligned to a company branch location are designated hybrid and are not eligible for a fully remote arrangement through this role. The schedule is Monday through Friday, 9 a.m. to 6 p.m. EST.

Requirements

Respond quickly to customer needs and make decisions in a timely manner.
React well in a fast-paced environment and follow through on commitments.
Have general digital literacy, including Microsoft Office skills.
Ability to quickly learn product knowledge and processes.

Nice To Haves

0–3 years of sales and/or customer service experience.
Experience in plumbing, HVAC, or other trades.
Strong sales skills, including the ability to upsell.
A highly motivated, customer-service-oriented mentality and ability to build relationships.

Responsibilities

Work with Sales associates to support customer needs by determining the best products and solutions.
Provide personalized customer service through timely quotations and accurate sales orders.
Coordinate deliveries on behalf of customers.
Answer sales calls and provide general information, addressing and resolving customer concerns or questions.
Effectively use the customer relationship management (CRM) system and phone system.