Inside Sales Representative

Future Tech Enterprise, Inc.•Fort Lauderdale, FL

20d•Onsite

About The Position

Future Tech Enterprise is seeking a detail-oriented Inside Sales Representative to support its sales organization through customer service, quote generation, order processing, purchasing, and vendor coordination. The role works closely with customers, sales representatives, distributors, and technology vendors to support a smooth process from initial opportunity through order fulfillment. Because the position includes responsibilities involving a government contractor, U.S. citizenship is required. This is a full-time, onsite position at the Fort Lauderdale headquarters, with work hours Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern time.

Requirements

At least one year of business-to-business account/service, order management, purchasing, sales support, or related experience.
Solid problem-solving skills and attention to detail.
Self-driven, motivated, and extremely detail-oriented.
Strong organizational and PC skills.
Ability to excel in a fast-paced environment focused on customer satisfaction.
Strong written and verbal communication skills.
Proficiency with MS Excel and other Microsoft Office applications.
U.S. citizenship is required because the position includes responsibilities involving a government contractor.

Nice To Haves

ERP, SAP, or other order management system experience.
Experience processing customer orders and purchase orders and working with vendors or distributors.
Understanding and knowledge of servers, storage, basic networking, and computers.
Knowledge of IT OEM and distribution channels.

Responsibilities

Interact professionally with customers regarding operational issues, projects, and contracts; handle routine vendor matters and liaise with internal departments.
Build strong relationships with Future Tech sales staff, customers, and technology vendors.
Work with OEMs and distributors to compile competitively priced IT product quotes.
Prepare quotes, proposals, special bid pricing, and deal registrations.
Communicate with customers to gather requirements and specifications.
Process customer orders accurately and efficiently, ensuring information is complete and entered correctly into internal systems.
Manage purchase orders with distributors and technology vendors to support customer orders and project requirements.
Track orders from placement through fulfillment and proactively communicate status updates to customers and internal stakeholders.
Work with sales, procurement, and operations teams to support timely order processing and delivery.
Reconcile order discrepancies and coordinate resolutions with customers, vendors, and internal departments.
Escalate critical issues appropriately and provide timely updates to customers and management.