Inside Sales Representative

REXEL • West Chester, OH

25d • Onsite

About The Position

Rexel USA is seeking an Inside Sales Representative for its Gexpro team in Cincinnati, Ohio. The role focuses on proactive inside sales and marketing by telephone and email to increase profitable sales. The representative builds and maintains customer relationships, processes quotes and orders, develops product and application knowledge, and identifies opportunities for growth within existing accounts and through new business. The position works from 7:00 a.m. to 4:00 p.m. and may include other branch duties when needed, such as counter sales, order preparation and fulfillment, receiving, stocking, staging, shipping, and maintaining branch equipment. Pay and level depend on experience, knowledge, and capabilities.

Requirements

• At least 2 years of customer service, sales, or electrical distribution experience.
• High school diploma or GED required.
• Ability to handle basic to intermediate issues and problems.
• Basic to intermediate product and application knowledge.
• Positive, friendly, and helpful attitude with customers, with sensitivity to their needs.
• Customer-oriented and motivated, with strong communication, presentation, organization, and problem-solving skills.
• Ability to prioritize and manage multiple tasks and deadlines.
• Strong negotiation and interpersonal skills, with the ability to influence and drive decisions.
• Highly self-motivated.
• Familiarity with Microsoft Office, relevant ERP systems, and Customer Relationship Management (CRM) tools.
• Ability to work overtime as needed.

Responsibilities

• Process telephone orders by quoting prices, delivery specifications, and payment terms, and offering substitute products when appropriate.
• Assist outside sales personnel by processing priority transactions.
• Use company digital tools to sell, market, promote, and demonstrate products, answer technical questions, and increase sales to new and existing customers.
• Prospect for new accounts within an assigned geographic territory.
• Manage a defined customer base and establish and maintain customer relationships.
• Learn and evaluate customer operations to identify objectives, requirements, and preferences; close orders and resolve customer issues promptly using root-cause analysis.
• Process product quotations and proposals, and follow up throughout the customer's purchasing cycle.
• Gather and report information to management about the company, competitors, pricing, products, and current and future market trends.
• Participate in product meetings, product and process seminars, and product training to maintain and enhance product knowledge.
• Pursue product application knowledge using internal specialists, company resources, vendor representatives, and other sources.
• Perform other branch functions as needed, including counter sales, preparing and filling orders, receiving, stocking, staging, shipping material, and maintaining branch equipment.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) with employer match.
• Paid vacation and sick time.
• Paid company holidays and flexible personal days per year.
• Tuition reimbursement.
• Health and wellness programs.
• Flexible spending accounts and HSA accounts.
• Commuter transit benefits.
• Optional insurance, including pet insurance, legal assistance, critical illness, and home and auto insurance.
• Employee discount programs.
• Professional training and development programs.
• Career advancement opportunities and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED