Inside Sales Representative - Fire & Fabrication
About The Position
Ferguson is hiring an Inside Sales Representative to support the Fire & Fabrication customer group. The role is suited to someone who is hands-on, customer-focused, and interested in helping customers, solving problems, and learning the business. The representative works with Sales associates to identify suitable products and solutions, provides personalized service through quotations and accurate sales orders, coordinates deliveries, and responds to customer calls and questions. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m., with overtime possible. The position offers a pay range of $18.71–$29.92 per hour and is eligible for a bonus or incentive plan. Ferguson describes its benefits approach as supporting associates’ mental, physical, and financial well-being. Benefits include health, dental, and vision coverage, paid time off, life insurance, a 401(k) with company match, mental health coverage, gender-affirming and family-building benefits, paid parental leave, associate discounts, and community involvement opportunities.
Requirements
- Strong sales skills, including the ability to upsell.
- Demonstrated ability to respond quickly to customer needs and make timely decisions.
- Ability to work effectively in a fast-paced environment and follow through on commitments.
- Ability to lift up to 50 pounds.
- General digital literacy, including Microsoft Office.
- Ability to quickly learn product knowledge and processes.
Nice To Haves
- 1–3 years of sales and/or customer service experience is preferred.
- Experience in fire protection, plumbing, or other trades is a plus.
- A highly motivated, customer-service-oriented approach and ability to build relationships.
Responsibilities
- Support the Fire & Fabrication customer group.
- Work with Sales associates to determine the best products and solutions for customer needs.
- Provide personalized customer service through timely quotations and accurate sales orders.
- Coordinate deliveries on behalf of customers.
- Answer sales calls, provide general information, and address or resolve customer concerns and questions.
- Use the customer relationship management (CRM) system and phone system effectively.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender-affirming and family-building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
- Bonus or incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
