Inside Sales Representative - Fire & Fabrication

Ferguson Enterprises•Jacksonville, FL

11d

About The Position

Ferguson is hiring an Inside Sales Representative to support its Fire & Fabrication customer group. The role helps customers identify suitable products and solutions, provides timely quotations and accurate sales orders, coordinates deliveries, and responds to sales calls and customer questions. It is suited to a hands-on, customer-focused person who is interested in growing their career and learning the business. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m.; overtime is possible. Ferguson is a Fortune 500 company serving multiple industries, with approximately 36,000 associates across 1,700 locations. The company describes its purpose as making customers’ complex projects simple, successful, and sustainable. The stated pay range is $18.71–$29.92 per hour. The role is eligible for a bonus or incentive plan. Starting wages may be higher in certain locations to meet local or state wage requirements.

Requirements

1–3 years of sales and/or customer service experience is preferred.
Strong sales skills, including the ability to upsell.
A proven record of responding quickly to customer needs and making timely decisions.
Ability to work effectively in a fast-paced environment and follow through on commitments.
General digital literacy, including Microsoft Office.
Ability to quickly learn product knowledge and processes.
Ability to lift up to 50 pounds.

Nice To Haves

Experience in fire protection, plumbing, or other trades.
A highly motivated, customer-service-oriented approach and ability to build relationships.

Responsibilities

Work with Sales associates to support customer needs by determining appropriate products and solutions.
Provide personalized customer service through timely quotations and accurate sales orders.
Coordinate deliveries on behalf of customers.
Answer sales calls and provide general information.
Address and resolve customer concerns or questions.
Use the customer relationship management (CRM) system and phone system effectively.