Inside Sales Representative - Fire & Fabrication

Ferguson Enterprises•Salt Lake, UT

13d

About The Position

Ferguson is hiring an Inside Sales Representative to support its Fire & Fabrication customer group. The role works with Sales associates to understand customer needs and identify suitable products and solutions. It provides customer service through timely quotations, accurate sales orders, delivery coordination, and responses to sales calls and customer questions. The position uses customer relationship management and phone systems and may involve loading and delivering merchandise from the warehouse to customers’ vehicles. The schedule is Monday through Friday, 6:00 a.m. to 4:00 p.m., with overtime likely. The role is eligible for a bonus or incentive plan. Ferguson offers benefits intended to support associates’ mental, physical, and financial well-being, including health, dental, and vision coverage; paid time off; life insurance; a 401(k) with company match; mental health coverage; gender-affirming and family-building benefits; paid parental leave; associate discounts; and community involvement opportunities.

Requirements

Strong sales skills, including the ability to upsell.
Demonstrated ability to respond quickly to customer needs and make timely decisions.
Ability to react well in a fast-paced environment and follow through on commitments.
Customer-service-oriented mentality and motivation to build relationships.
General digital literacy, including Microsoft Office.
Ability to lift up to 50 pounds.
Ability to load and deliver merchandise from the warehouse to customers’ vehicles.
Ability to quickly learn product knowledge and processes.

Nice To Haves

One to three years of sales and/or customer service experience is preferred.
Prior forklift experience is preferred.
Basic knowledge of fire protection or plumbing products is preferred.
Ability to build relationships is a plus.

Responsibilities

Work with Sales associates to support customer needs and determine suitable products and solutions.
Provide personalized customer service through timely quotations and accurate sales orders.
Coordinate deliveries on behalf of customers.
Answer sales calls and provide general information, addressing and resolving customer concerns or questions.
Use customer relationship management (CRM) and phone systems effectively.
Load and deliver merchandise from the warehouse to customers’ vehicles.