Inside Sales Representative

Wheel Pros•Nashville, TN

21d•$80,000 - $100,000

About The Position

The Inside Sales Representative handles inbound customer inquiries while actively driving sales growth through re-engagement of dormant accounts and targeted upsell and cross-sell initiatives. The role maintains accurate CRM and order records to enable smooth transactions, a strong customer experience, and achievement of revenue objectives. The role supports Wheel Pros, a division of Hoonigan serving the automotive enthusiast community with vehicle enhancement products and a global distribution network.

Requirements

At least 2 years of inside sales, B2B customer service, or sales support experience; distribution or aftermarket experience is preferred.
Strong phone-based selling skills and ability to convert service conversations into sales opportunities.
Experience using CRM and order-entry or ERP systems.
High attention to accuracy and follow-through.
Strong communication, organization, and time-management skills.
Customer-first, solutions-oriented approach; ownership and responsiveness; disciplined outbound activity; detail-focused CRM habits; and collaborative work across sales and operations.

Nice To Haves

Experience in the automotive aftermarket, distribution, wheels and accessories, lighting, or related industries.
Familiarity with account reactivation strategies and upsell/cross-sell activity.

Responsibilities

Answer inbound calls and respond to customer inquiries promptly and professionally.
Identify customer needs, provide solutions, and capture incremental sales opportunities during inbound interactions.
Enter orders accurately and follow through; coordinate with internal partners to resolve order or fulfillment issues as needed.
Conduct outbound calls to re-engage dormant and low-engagement accounts.
Drive incremental revenue through upsell and cross-sell initiatives during inbound and outbound interactions.
Partner with Territory Sales Representatives and Sales Leadership, as applicable, to align on account priorities and growth plans.
Maintain accurate CRM and order records, including contacts, notes, opportunities, and follow-ups.
Capture and share Voice of Customer insights to inform sales strategy and uncover growth potential.
Maintain a 90% or higher inbound call answer rate and conduct outbound activity, such as approximately 30 calls per week, focused on dormant and priority accounts.
Contribute to assigned-account sales performance, team objectives, order accuracy, follow-through, customer issue resolution, and CRM data accuracy.