Inside Sales Representative
About The Position
The Inside Sales Representative provides efficient and courteous customer service, offers Sonic products and services to current and prospective customers, and helps drive business growth. This fast-paced, multifaceted role supports expansion of Sonic’s fiber network and offers room for growth. The position involves answering inbound customer calls and/or placing outbound calls, responding to inquiries with sales support tools, and communicating with both technical and non-technical customers in a non-scripted sales environment. The representative identifies opportunities to improve customer retention and satisfaction, maintains confidentiality and professionalism, and keeps up with product and service changes. The role is in office in Santa Rosa, with the listing also describing it as hybrid. Pay is $20 per hour plus commission.
Requirements
- Exceptional phone etiquette and written and verbal communication skills.
- Ability to communicate and collaborate effectively with a diverse range of people and job functions.
- Motivation to perform consistently, build skills, and contribute to team growth.
- Ability to receive and implement ongoing feedback and coaching with a positive attitude.
- Ability to work independently with a high degree of autonomy and accountability.
- Detail orientation and ability to prioritize and multitask.
- Basic computer familiarity.
- Positive attendance record.
- Ability to work in the Santa Rosa office.
Nice To Haves
- Customer service experience.
- Bilingual in Spanish.
Responsibilities
- Help drive business growth and expand the fiber network to more homes.
- Answer inbound customer calls and/or place outbound calls, providing efficient and courteous service while offering Sonic products and services.
- Respond to customer telephone inquiries as a consultant using multiple sales support tools.
- Communicate information effectively to technical and non-technical customers, using active listening, empathy, and patience.
- Maintain confidentiality and professionalism.
- Work effectively in a fast-paced, high-volume, changing environment.
- Learn about product and service changes and continually gain new knowledge.
- Identify and evaluate opportunities to increase customer retention and satisfaction.
Benefits
- Medical, dental, and vision benefits
- 401(k) and profit sharing
- Paid time off
- Education opportunities
- Stipend for high-speed internet access
- Paid comprehensive training
- Growth opportunities
- Company-paid pregnancy/bonding leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
