Inside Sales Representative

Wurth Wood Group•Raleigh, NC

13d

About The Position

The Inside Sales Representative serves as an ambassador for the organization, establishing and maintaining customer relationships within an assigned territory. The role involves field sales through face-to-face interactions with potential and existing customers, building trust, supporting prospects, and providing a strong customer experience. The representative explains new or updated products when needed and maintains a professional, sincere, and enthusiastic approach that reflects the organization's commitment to customers. The representative develops product knowledge through vendor materials and training, and stays current on promotional events and sales. The position requires travel within the assigned territory, daily customer calls and meetings, sales and customer support, and the ability to work in the office to cover absences when needed.

Requirements

High school diploma or GED.
Sales experience is required.
Solid communication and interpersonal skills.
Self-starter.
Detail-oriented.
Ability to work independently while remaining team-focused.
Excellent understanding of sales principles and customer service practices.
Knowledge of customer and market dynamics and requirements.
Ability to read, write, and communicate effectively with customers, peers, and management.
Ability to multitask while attending to customers and remaining flexible to business needs.
Enthusiastic, friendly, and energetic, with a genuine desire to provide outstanding service.
Ability to work a variety of hours, which may include early mornings, evenings, and weekends.
Adherence to the Employee Handbook and Code of Conduct.

Nice To Haves

Experience in woodworking or millwork.

Responsibilities

Travel within the assigned sales territory to meet prospects and customers.
Conduct daily calls and face-to-face meetings with customers.
Build and maintain relationships with new and repeat customers.
Maintain records of sales leads and customer accounts.
Educate customers on the financial and professional benefits of products.
Sell company products to customers within the assigned territory.
Monitor industry competitors, new products, and market conditions to understand customer needs.
Answer incoming calls and assist customers with inquiries or sales promptly, courteously, and effectively.
Follow up with customers regarding order status as needed.
Listen to customer needs and offer solutions and support.
Explain product features and answer customer questions.
Cross-sell or up-sell products to increase purchase amounts.
Respond courteously and swiftly to customer inquiries and complaints.
Develop product knowledge by reviewing vendor tags and pamphlets and attending training classes.
Stay current on promotional events and sales.
Perform other duties as assigned.