Inside Sales Representative

Empower Brands • Saint Louis, MO

12d • Onsite

About The Position

The Inside Sales Representative generates new commercial cleaning business opportunities through high-volume outbound prospecting, lead qualification, and appointment setting. The role builds the sales pipeline by identifying prospective customers, engaging decision-makers, and securing qualified appointments for Outside Sales Representatives. Working with the regional sales team, the representative communicates JAN-PRO's value proposition, maintains accurate prospect information, and works to meet activity and appointment-setting goals. Success requires a proactive sales approach, strong communication skills, resilience, and a commitment to continuous improvement.

The position is based in the assigned regional office in St. Louis, Missouri, and requires full-time work. The representative makes approximately 125–150 quality calls daily and schedules approximately 25 qualified sales appointments monthly.

Requirements

• At least 2 years of B2B outbound phone sales, prospecting, or appointment-setting experience.
• Demonstrated success in high-volume outbound calling and generating qualified sales appointments.
• Experience engaging business decision-makers, overcoming objections, and qualifying sales opportunities.
• Experience using CRM systems to document sales activities, manage follow-ups, and track performance.
• Ability to consistently meet established sales activity, appointment-setting, and performance expectations.
• Ability to work full-time from the assigned regional office.
• Strong outbound prospecting and cold-calling skills.
• Excellent verbal communication, active listening, persuasion, and objection-handling skills.
• A competitive, self-motivated, results-oriented approach and resilience in a high-rejection sales environment.
• Strong organizational and time-management skills for managing high-volume outreach and follow-up.
• Coachability and adaptability, including willingness to incorporate feedback and improve performance.
• Strong relationship-building skills and ability to collaborate with Outside Sales Representatives and regional leadership.
• Proficiency with CRM systems, Microsoft Office, and sales tracking tools.

Nice To Haves

• Experience selling or generating leads within commercial cleaning, janitorial services, facility management, or related B2B service industries.
• Experience supporting an outside sales team through lead qualification and appointment setting.
• Familiarity with commercial cleaning customer needs, service requirements, and buying decisions.
• Experience working in a quota-driven sales environment with commission or performance-based incentives.

Responsibilities

• Conduct high-volume outbound prospecting, targeting approximately 125–150 quality calls daily to generate commercial cleaning opportunities.
• Research prospective businesses, identify key decision-makers, and develop targeted outreach strategies within assigned markets.
• Communicate JAN-PRO's commercial cleaning services and value proposition to prospective customers.
• Navigate gatekeepers, address objections, and identify customer needs through questioning and active listening.
• Follow up consistently with prospective customers to develop qualified sales opportunities.
• Qualify prospective customers based on business needs, service requirements, decision-making authority, and sales readiness.
• Schedule approximately 25 qualified sales appointments monthly for Outside Sales Representatives.
• Coordinate with Outside Sales Representatives to provide accurate prospect information and effective appointment handoffs.
• Monitor appointment attendance, quality, and conversion results to improve lead-generation effectiveness.
• Build professional relationships with prospective customers that support future sales opportunities.
• Meet established outbound activity, appointment-setting, and lead-generation objectives.
• Maintain accurate and timely CRM records, including prospect information, outreach activity, follow-up schedules, and appointment details.
• Monitor performance metrics, including call volume, decision-maker conversations, appointments scheduled, appointment attendance, and conversion rates.
• Work with sales leadership to improve outreach strategies, prospect engagement, and sales performance.
• Partner with Outside Sales Representatives and regional leadership to align prospecting with business development priorities.
• Participate in sales training, coaching, and call reviews to strengthen communication, objection handling, and conversion effectiveness.
• Apply feedback and refine prospecting techniques, sales messaging, and follow-up strategies.
• Contribute to a collaborative, accountable, results-focused sales environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed