Inside Sales Representative

REXEL•Missouri City, TX

12d

About The Position

Rexel USA is seeking an Inside Sales Representative for its team in Missouri City, Texas. The role conducts proactive telephone and email sales and marketing to increase profitable sales. The representative establishes and maintains customer relationships, processes customer quotes and orders, builds product and application knowledge, and develops additional business from existing customers and new accounts. The employee’s level and pay depend on experience, knowledge, and capabilities. The position may also support other branch functions as needed, such as counter sales, order preparation and fulfillment, receiving, stocking, staging, shipping, and maintaining branch equipment. Other duties may be assigned.

Requirements

At least 2 years of customer service, sales, or electrical distribution experience.
High school diploma or GED required.
Ability to handle basic and intermediate issues and problems.
Basic to intermediate product and application knowledge.
Positive, friendly, and helpful customer-facing attitude, with sensitivity to customer needs.
Customer-oriented and motivated, with excellent communication, presentation, organization, and problem-solving skills.
Ability to prioritize and manage multiple tasks and deadlines.
Excellent negotiation and interpersonal skills, with the ability to influence decisions.
Highly self-motivated.
Familiarity with Microsoft Office, relevant ERP systems, and Customer Relationship Management (CRM) tools.
Ability to work overtime as needed.
Ability to perform essential duties with or without reasonable accommodation and to work productively as a team member.

Responsibilities

Process telephone orders by quoting prices, delivery specifications, and payment terms, and offer substitute products when appropriate.
Support outside sales personnel by processing priority transactions.
Use company digital tools to sell, market, promote, and demonstrate products; answer technical questions; and grow sales with new and existing customers.
Prospect for new accounts within an assigned geographical territory.
Manage an assigned customer base and establish and maintain customer relationships.
Learn and evaluate customer operations to identify objectives, requirements, and preferences; close orders and promptly resolve customer issues using root-cause analysis.
Process product quotations and proposals and follow up throughout the customer’s purchasing cycle.
Gather and report information to management about the company, competitors, pricing, products, and current and future market trends.
Participate in product meetings, product and process seminars, and product training to maintain and enhance product knowledge.
Pursue product application knowledge using personal knowledge, internal specialists and resources, vendor representatives, and other available sources.
Perform other branch functions when required, including counter sales, preparing and filling orders, receiving, stocking, staging, shipping material, and maintaining branch equipment.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Life insurance.
Short-term and long-term disability insurance.
401(k) with employer match.
Paid vacation and sick time.
Paid company holidays and flexible personal days per year.
Tuition reimbursement.
Health and wellness programs.
Flexible spending accounts.
HSA accounts.
Commuter transit benefits.
Optional insurance, including pet insurance, legal assistance, critical illness, and home and auto insurance.
Employee discount programs.
Professional training and development programs.
Career advancement opportunities.