Inside Sales Representative

TVH•Olathe, KS

25d•Hybrid

About The Position

The Inside Sales Representative builds and maintains customer relationships while proactively identifying and developing sales opportunities. The role provides regular, consistent, value-added communication to support and enhance partnerships with corporate accounts. The position is full-time and based in Grayslake, Illinois, or Olathe, Kansas.

Requirements

At least 3 years of work experience in customer support or another applicable customer service or inside sales role.
Proficient understanding of the material handling and industrial parts industry, including its parts, customers, suppliers, and vendors.
Proficient understanding and demonstration of inside sales techniques, including cold calling, customer qualification, and customer acquisition.
Proficient knowledge and ability to process credit card payments.
Proficiency using company ERP and CRM systems.

Responsibilities

Grow and maintain customer relationships by taking inbound calls and making outbound calls to existing and potential customers, while meeting the required daily minimum outbound talk time.
Use knowledge of domestic sales processes, material handling, and industrial parts to identify customer needs and present appropriate products and services.
Develop customer relationships and sales opportunities to help meet required sales objectives.
Use company ERP and CRM systems to research product pricing and availability, communicate with customers, and record customer feedback and action items.
Notify customers about backordered items and provide delivery dates.
Gather claims information from customers as needed and enter it into company sales systems.

Benefits

Medical insurance
Dental insurance
Vision insurance
Onsite health clinic
401(k) match dollar for dollar up to 6%
On-site preschool at headquarters
On-site restaurant at headquarters
On-site opportunities to be active
Regular team get-togethers
Hybrid work schedule
Professional development opportunities, including LinkedIn Learning and in-house and external training courses