Inside Sales Representative

Fessenden Hall • Pennsauken Township, NJ

13d • $20 - $25 • Onsite

About The Position

Inside Sales Representative: You'll own and grow a defined book of accounts for Fessenden Hall. Know your customers' businesses, reach out before they call you, and convert quotes into orders - building relationships that drive real, measurable growth.

Requirements

• High school diploma required
• Minimum 2+ years of B2B inside sales or account management experience required
• On-site position at our Pennsauken, NJ location (not remote/work-from-home)
• Flexibility to support occasional overtime for inventory counts or company events
• Excellent interpersonal and communication skills with a genuine customer service mindset
• Comfortable making outbound calls and driving conversations toward a close
• Skilled at asking discovery questions, handling objections, and negotiating within pricing guidelines
• Ability to stay calm under pressure and manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office
• Willingness to learn our Agility software

Nice To Haves

• Experience in countertop, cabinetry, woodworking, or building materials is a strong plus

Responsibilities

• Own and grow an assigned account list - daily planned outbound calls, proactive dormant-account reactivation, and cross-selling on open orders
• Own quote-to-order conversion for non-stock and special-order items, following up within 1-2 business days on every open quote
• Partner with assigned Field Sales Representatives as a shared account team - own stock checks, pricing, and order expediting so customers don't have to bypass inside sales to reach the field
• Manage incoming calls, emails, and walk-in inquiries to facilitate product purchases and deliver superior customer experience
• Build sustainable customer relationships through open, interactive communication and a solutions-oriented mindset
• Identify, assess, and fulfill customer needs - handling questions, complaints, and special requests with professionalism and care
• Confirm stock, including incoming transfers; quote realistic lead times up front; and validate order math on special orders
• Meet or exceed personal and team sales targets
• Respond to customer inquiries promptly and professionally via phone, email, and at the sales counter
• Utilize our product database, supplier contacts, operations staff, and department managers to provide customers with accurate information
• Log every account touch - calls, emails, quotes, and orders - in Agility
• Attend sales meetings and company-sponsored training programs
• Supports over-the-counter sales, point-of-sale/cash register and credit card transactions, physical inventory counts, and company events as needed

Benefits

• Industry-leading medical benefits – we cover 80% of your medical premium AND your entire deductible, so you keep more of your earnings
• Fully employer-paid coverage for Dental, vision, life, AD&D (1x salary to $50,000), short-term disability, and long-term disability (60% income replacement to age 65)
• 401(k) with auto-enrollment, discretionary company contributions, and full vesting after three years of service
• Paid time off and paid holidays
• 24/7 Employee Assistance Program, confidential and free, for you and your household

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED