Inside Sales Representative
Eastman•Kingsport, TN
About The Position
The Inside Sales Representative manages and grows an assigned customer base and territory. The role develops phone-based account and territory management plans, generates and supports incoming sales leads, initiates prospect calls, and builds ongoing rapport with existing and potential customers. The position is open to candidates already based in the Kingsport, Tennessee area.
Requirements
- Bachelor's degree in a business-related discipline.
- Experience with CRM and other sales systems and tools.
- Traits: passion for selling, tenacity, and inquisitiveness.
Nice To Haves
- Previous customer service or inside sales experience.
Responsibilities
- Develop and utilize a territory management plan.
- Identify and cold-call prospects.
- Support account managers in generating new business by creating and delivering qualified opportunities.
- Make outbound follow-up calls to existing customers by telephone and email to cross-sell and up-sell.
- Support, manage, and qualify incoming leads from all sources.
- Service existing accounts, including order follow-ups, complaint handling, resolving credit concerns, sample follow-ups, and other account-related issues.
- Provide Voice of Customer feedback on product quality, performance, and service issues and concerns.
- Use CRM for documentation, collaboration, and analysis.
- Communicate the complete offering and value, including product and service features and benefits, prices, and credit terms.
- Provide ongoing sales demand forecasts.
- Negotiate business to close, including pricing, sales terms, and other conditions.
