Inside Sales Representative

Expo Home Improvement•Farmers Branch, TX

11d•Onsite

About The Position

Expo Home Improvement is hiring Inside Sales Representatives for its next training class. This in-office role at the company’s Farmers Branch, Texas headquarters involves engaging potential customers, handling inbound and outbound calls, and scheduling appointments for the sales team. Representatives are often the first point of contact for customers and contribute to customer experience and business growth. The position requires availability to work at least one weekend day each week, as well as full-time availability including evenings and weekends. Compensation is $18 to $20 per hour plus a performance bonus. Expo Home Improvement is a Texas-based home remodeling company specializing in bathroom, kitchen, and window remodels for residential customers. The company has operated since 2006 and describes its culture as people-first and supportive, with a commitment to craftsmanship, customer service, homeowner relationships, and community impact. The work is performed in a professional office setting and involves prolonged periods sitting at a desk, viewing a computer screen, and making and receiving calls. The role requires frequent coordination across departments, extensive use of computers, data platforms, and communication tools, and managing multiple priorities in a fast-paced sales environment. Occasional additional evening or weekend work may be needed. Employees must be comfortable handling confidential information. Expo Home Improvement is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with the ADA.

Requirements

Excellent verbal communication and persuasive sales skills.
Ability to work independently and as part of a team in a fast-paced, target-driven environment.
Ability to handle objections confidently and guide potential customers through the company’s process.
Strong organizational skills and attention to detail.
High motivation and goal orientation.
Computer proficiency and touch-typing skills.
Full-time availability, including evenings and weekends, and availability to work at least one weekend day each week.
At least 1 year of experience in sales, telemarketing, or call center environments.

Nice To Haves

Experience in home improvement or a related industry.
Proficiency in CRM systems and call tracking software.

Responsibilities

Make outbound calls to warm leads and answer inbound calls from existing customers and interested homeowners.
Explain the value, benefits, and process of Expo Home Improvement services.
Qualify potential projects, answer questions, and schedule free in-home estimates.
Follow up with interested leads who have not yet scheduled to maximize appointments set.
Listen actively and use sales and consultative techniques to overcome objections and secure appointments.
Maintain energy, focus, and professionalism throughout calls.
Follow sales scripts, call flows, and best practices to support consistent performance.
Create a positive, trust-based customer experience that reflects the company’s brand and values.
Meet or exceed daily and weekly appointment-setting goals.