Inside Sales Representative

Precoat Metals•Joliet, IL

6d•Onsite

About The Position

AZZ Inc. is seeking an Inside Sales Representative (ISR) for its Joliet facility. Reporting to the Sales Manager, the ISR provides a personal customer experience and builds relationships with internal and external customers. The role involves setting and managing service expectations and seeking ways to improve customer and employee relations. The ISR maintains control of customer requests for quotation (RFQs) and quotations, supports the Sales Manager with quotations and sales strategies, and communicates with current and prospective customers about products, services, orders, and inquiries. The role also supports the Sales Manager and Sales Engineers in closing orders, monitors market conditions and competitors, and identifies opportunities to sell additional services.

Requirements

At least 5 years of experience in sales and/or customer service.
Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
Excellent verbal and written communication skills.
Associate degree required.

Nice To Haves

At least 2 years of supervisory experience.
Steel industry experience.
Prior knowledge of Oracle.
Bachelor's degree.

Responsibilities

Maintain logs, status, and control of customer RFQs and quotations.
Assist the Sales Manager in developing quotations and sales strategies.
Call current and prospective customers to introduce products and services.
Respond to customer inquiries and sales calls, resolving problems or assisting with the sales process.
Assist the Sales Manager and Sales Engineers in closing orders as required.
Contact customers when orders are completed.
Monitor market conditions and competitors' prices and services.
Review orders for completion and inform customers accordingly.
Attempt to sell additional services to prospective and current customers by telephone.
Set and manage service expectations and seek ways to improve customer and employee relations.