Inside Sales Representative

Arrow•San Jose, CA

21d

About The Position

The Inside Sales Representative sells Arrow’s line card and serves as a daily point of contact for customers and suppliers. The role manages customer account relationships, provides strategic service and support, and advances sales growth through margin improvement, market-share gains, and value-added solutions. The representative coordinates internal and external resources to support quoting, order fulfillment, on-time delivery, engineering assistance, and customer issue resolution. The position serves as a key liaison between suppliers and customers, developing long-term business partnerships and managing sales strategy for assigned accounts. Responsibilities also include supporting the order-to-invoice process, coordinating quality and credit matters, maintaining order and inventory integrity, and overseeing the customer quote-to-order process. The role participates in a sales compensation plan, with a portion of on-target earnings tied to sales goals. Annual OTE potential is approximately $90,000–$110,000; the posted annual hiring range is $29.21–$35.70 per hour.

Requirements

Strong inside sales and customer support experience.
Systems savvy and able to adapt quickly.
Proficiency in the MS Office Suite.
Ability to build influential relationships.
Ability to work collaboratively with internal and external resources to generate results.
Strong communication, negotiating, and organizational skills.
Strong customer service and sales skills.

Nice To Haves

Experience in distribution, preferably with electronic components.
Advanced Excel skills, including VLookup and Macros.

Responsibilities

Manage overall account relationships by providing strategic service and support to assigned customers.
Maximize margins, gain market share, and drive value-added solution selling.
Coordinate internal and external resources to provide customer service, including quoting, fulfilling demand, ensuring on-time delivery, providing engineering support, and troubleshooting customer problems.
Act as a liaison between suppliers and customers to build long-term business partnerships.
Develop and manage customer strategy in the assigned account territory to support sales excellence.
Sell and drive solutions selling within the approved account-level strategy.
Use knowledge of the competitive landscape to make sales decisions.
Provide ongoing sales support for the order-to-invoice process.
Own the customer interface for backend quality processes, including corrective actions and Field Quality Reports.
Maintain the Perfect Order Index (POI) and inventory integrity to minimize write-offs and bill-backs.
Manage the customer interface for credit and financial information and coordinate available resources and support functions.
Set strategy for the quote process and coordinate resources and processing of customer quotations.
Validate end-of-life and item-class changes, including NCNR items; negotiate pricing and quote markups; and notify customers of price increases.