Inside Sales Representative, Sales

Reliance Home Comfort • Sudbury, ON

27d • Onsite

About The Position

Reliance is seeking an Inside Sales Representative to join their team. This role is crucial for supporting ambitious growth plans and requires individuals eager to grow with the company. Reliance offers limitless opportunities for growth and rewards Team Members for their success. The position involves learning and growing as part of a team that cares about Reliance and its customers, exceeding customer experience and sales expectations, and delivering best-in-class service.

Requirements

• A growth mindset: above all else, we’re looking for people who are dependable, ambitious, and want to grow with Reliance
• Minimum 3+ years of Inside Sales or business-to-business experience
• Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset.
• Results-driven individual who takes initiative to drive the business.
• Can do attitude with a customer focus.
• Superior problem-solving skills and analytical ability
• Top-notch customer service with both internal and external customers
• Responsive and easily adapts; embraces change.
• Ability and aptitude to recognize and positively address performance challenges.
• PC literate and adept with learning new systems, good working knowledge of MS Office and CRM
• Excellent time management and organizational skills

Responsibilities

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Exceed customer experience and sales expectations.
• Deliver best-in-class service experience in a professional courteous manner to internal and external customers.
• Manage incoming calls and assist our customers with their requests, providing the right solution for the customer to drive sales.
• Develops and maintains in-depth knowledge of Reliance’s Commercial value proposition, including products and services offered and the value they create.
• Meet and exceed monthly sales targets and sales performance KPIs.
• Maintain expert-level knowledge of our products and services.
• Communicate (verbal and written) with internal partners on applicable customer-related interactions.
• Communicate effectively interdepartmentally and cross-functionally.
• Be a team player.
• Maintain positive customer relationships in order to deliver outstanding customer experience and retain customers.
• Resolve customer disputes and complaints within company guidelines, emphasizing on providing outstanding customer service.
• Contribute to continuous team improvements and business performance.
• Other duties as assigned.

Benefits

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip
• Award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed