Inside Sales Representative

Combined Metals Company, LLC•South Bend, IN

13d

About The Position

The Inside Sales Representative manages customer accounts and relationships to support business growth and customer satisfaction. The role works closely with Outside Sales and internal teams, responds to customer inquiries, qualifies leads, documents sales activity in CRM, and gathers and shares market feedback. The representative develops knowledge of the company’s materials, equipment, processes, applications, and market dynamics, and follows company policies and procedures. Local travel to customers or trade shows may be required.

Requirements

At least two years of sales experience in the metals industry is preferred, or an associate degree is required.
Experience with Microsoft 365, including Word and Excel.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Proven work experience as an Inside Sales Representative.
Hands-on experience with multiple sales techniques.

Nice To Haves

Experience with CRM software.
Sales experience in the metals industry.

Responsibilities

Establish and maintain customer relationships by understanding customer needs and requirements.
Manage assigned accounts to achieve company goals related to the position.
Work with the Outside Sales Representative to support growth and customer relations.
Call established, prospective, and dormant accounts to grow the business.
Respond promptly to inquiries and proactively provide information about order status, deliveries, quality, and other matters.
Coordinate with Inventory, Quality, Accounts Receivable, and Marketing to support customer service and satisfaction.
Learn and maintain working knowledge of company systems, including ERP and CRM.
Use CRM to document customer interactions, calls, emails, sales activity, tasks, and reports.
Work with customers to resolve discrepancies.
Qualify leads from trade shows, marketing campaigns, the website, and other sources.
Gather customer feedback on product quality, pricing, competitors, and market trends.
Share market insights and feedback with sales and leadership teams.
Provide customers with required documents.
Develop knowledge of materials offered, equipment capabilities, processes, and material applications.
Learn market dynamics affecting pricing, customers, competition, and the supply chain.
Follow company processes, procedures, and policies.
Travel locally to customers or trade shows as needed.
Perform other assigned duties.