Inside Sales Representative

QXO•Glen Burnie, MD

17d•$22 - $33•Hybrid

About The Position

The Inside Sales Representative provides customer service and supports sales growth through product knowledge, quotations, order management, and customer relationship development. The role serves as a primary contact for contractors, builders, homeowners, and commercial customers, helping with product selection, pricing, order processing, and project support. It works with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams to ensure orders are completed accurately and efficiently and customers receive a strong experience. This is a hybrid role combining Warehouse and Inside Sales Representative responsibilities.

Requirements

Previous front-line customer service and sales experience.
Ability to effectively communicate and follow up with customers, vendors, team members, and management.
Eagerness and ability to learn and retain substantial product information.

Nice To Haves

Industry experience with construction or building materials.
Spanish bilingual proficiency.

Responsibilities

Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections.
Plan and implement telemarketing and prospecting objectives.
Coordinate order deliveries and pickups with operations teams.
Provide support to the Outside Sales team.
Follow customer financial services pricing guidelines and policies.
Assist in the warehouse with inventory.
Load and unload products.
Assist with other operational duties as needed.
Split duties between Warehouse and Inside Sales responsibilities.