Inside Sales Representative
Category 5•Alpharetta, GA
•Onsite
About The Position
We are seeking an Inside Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Requirements
- High school diploma/GED
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Nice To Haves
- Previous experience as an Inside Sales Representative or in a similar role is preferred
Responsibilities
- Make outbound high volume of calls and emails
- Collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Benefits
- Health insurance
- Paid time off
- Dental insurance
- Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
