Inside Sales Representative

STERIS•Cleveland, OH

3d•Hybrid

About The Position

STERIS helps customers create a healthier and safer world by providing healthcare and life science product and service solutions. The Inside Sales Representative drives sales in healthcare facilities by promoting STERIS products, providing solutions, and building customer relationships within a defined territory through phone and email. The role serves healthcare customers in North American markets and includes products from the STERIS Certified Pre-Owned (CPO) Division. This is a hybrid position based in Cleveland, Ohio, or Indianapolis, Indiana.

Requirements

Bachelor's degree, or an additional four years of business and sales experience in lieu of a degree.
Two years of demonstrated success in Outside Sales, Inside Sales, or Sales Operations.
Demonstrated success working with customers to meet their needs and serve them.
Demonstrated ability to learn products or services in order to sell and support a commercial operation.
Strong decision-making skills and understanding of how decisions affect customers and the company.
Strong analytical skills, including data gathering, analysis, and recommendation development.
High level of professionalism and integrity.
Excellent written, verbal, and presentation communication skills.
Ability to handle competing demands and prioritize effectively.
Ability to maintain composure under pressure.

Responsibilities

Achieve revenue and gross margin objectives by managing sales, quoting, and purchasing activity for Certified Pre-Owned customers.
Use customer-centric sales and consulting activities to explain the strengths and competitive advantages of STERIS products, services, and technologies and how they can help customers meet their objectives.
Establish routine contact patterns with existing and prospective customers by telephone and other means to generate sales.
Manage product trials and sampling, coordinating with field Account Sales and Sales Managers to schedule trials when customers request an on-site sales representative or in-servicing.
Prepare customer quotations consistent with established guidelines.
Identify customer needs, objectives, and goals, and match STERIS products, services, and technologies to help address customer issues.
Stay current on emerging trends affecting hospitals, ambulatory surgical centers, GI facilities, and critical access hospitals.
Submit and execute accurate monthly and quarterly sales forecasts.
Ensure pricing and margin offers remain within established guidelines.
Upload and report work in CRM/customer software.
Maintain ongoing relationships and communication with field and corporate support departments, including Customer Operations, E-Businesses, and Distribution.
Serve as the customer liaison within STERIS to resolve issues or concerns raised during sales calls.