Inside Sales Rep

United Rentals•West Chester, OH

About The Position

The Inside Sales Representative helps implement the branch’s business plan by serving a diverse customer base and performing branch functions that include in-branch equipment rentals, customer relations, telemarketing, and collections. The role’s primary responsibility is to proactively increase branch revenue by renting and selling equipment, advising the manager about product and service needs, and providing exceptional customer service. The representative develops an understanding of specialty engineered rental products and services, including silenced diesel generators; large diesel, electric, and hydraulic pumps; air-cooled chillers; air-conditioning; electric heat; desiccant dehumidification; load banks; and electrical distribution. The role establishes new rental and sales accounts, processes rental transactions, educates customers on equipment use and safety, coordinates equipment movement, monitors inventory and reports, and works with branch colleagues to support customer satisfaction.

Requirements

Associate’s degree or equivalent combination of experience and education.
Customer service orientation and relevant sales experience.
Strong sales and customer service skills.
Proficiency with Microsoft Office, especially Word and Excel.
Strong oral and written communication skills.
Engineering aptitude and ability to properly size, quote, install, and maintain large projects, potentially involving sewer bypass, industrial process cooling, construction and water-damage drying, multilevel power distribution at various voltages, and large-scale climate control.
Valid driver’s license with an acceptable driving record.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Increase branch revenue by renting and selling equipment and providing exceptional customer service.
Advise the manager of product and service needs.
Develop an understanding of specialty engineered rental products and services.
Establish new rental and sales accounts through telemarketing and by serving call-in customers.
Process rental quotations, reservations, contracts, and invoices according to company policies and procedures.
Educate customers on proper equipment usage and safety procedures.
Ensure contract-related information entered into the branch computer system is accurate.
Coordinate and track daily equipment pickups and returns.
Run reports needed to monitor equipment and facilitate smooth operations.
Coordinate with inside and outside branch employees to deliver customer satisfaction.
Maintain accurate inventory records of branch assets.
Perform branch functions including in-branch equipment rentals, customer relations, telemarketing, and collections.