Inside Sale Representative
About The Position
GD Energy Products is seeking an Inside Sales Representative in Odessa, Texas, in the Customer Service department. The role manages order entry, screens international customers, works the international backlog, coordinates international shipping, and proactively follows up on backorders. It reports to the Plant Manager, though the posting also lists Kris Watkins under “Reporting To.” The position has no supervisory responsibilities. The representative enters and maintains quotes, sales orders, and backlog in SAP; responds to customer questions about order status and billing or delivery discrepancies; and recommends or determines corrective action. The role supports international sales staff and customers, works with multiple departments to provide customer service, and investigates order complications such as part availability, production delays, and transportation delays. The representative communicates relevant information to international sales staff and customers and performs other related duties as assigned.
Requirements
- High school diploma or equivalent with a minimum of 4 years of customer service experience, or a bachelor's degree with at least 1 year of customer service experience.
- Excellent communication skills, including active listening.
- Microsoft Office Suite (Word, Excel, and PowerPoint) experience.
- Positive, team-first attitude and willingness to go above and beyond expectations.
- Service-oriented approach and ability to resolve customer grievances.
- Proficient computer skills and ability to learn new software.
Nice To Haves
- SAP experience is strongly preferred.
Responsibilities
- Enter customer quotes and sales orders and maintain backlog in SAP.
- Respond to customer questions about order status and billing or delivery discrepancies, and recommend or determine appropriate corrective action.
- Maintain strict discipline while operating in SAP.
- Support the international sales team and international customers.
- Work with multiple departments to provide customer service.
- Update and enter quotes, orders, and other information in the system.
- Investigate or identify part availability, production delays, transportation delays, and other potential order complications, and communicate this information to the international sales team and customers.
- Proactively follow up on backorders.
- Perform other related duties as assigned.
Benefits
- Vacation
- 401(k) matching
- Paid holidays
- Sick days
- Medical, dental, and vision benefits
- Short-term and long-term disability
- Maternity and paternity leave
