Inside Sales Representative

EPIC Health System • Southfield, MI

2d • Onsite

About The Position

EPIC Health is hiring an Inside Sales Representative to support its healthcare-focused business lines, including Unity Self-Funded Health Plan and Exodus DPC (Direct Primary Care). This is a fast-paced, metrics-driven sales role focused on proactive outreach, consultative selling, and helping businesses and individuals explore accessible, cost-effective healthcare solutions. The position is fully onsite at the company’s Southfield, Michigan headquarters.

The representative will manage leads and sales opportunities from initial outreach through appointments, proposals, or enrollment opportunities, depending on the business line. Performance is measured by outbound activity, prospect contact, qualified opportunities, conversion rates, sales targets, timely follow-up, CRM accuracy, professionalism, and compliance with applicable healthcare and insurance communication requirements.

The role offers a $25-per-hour base rate plus commission, structured sales training, professional development, and potential advancement into Team Lead, Outside Sales, or sales leadership roles. Employment is contingent on successful completion of applicable background checks and other pre-employment requirements.

Requirements

• 1–3+ years of inside sales, outbound sales, or call-center sales experience.
• Strong communication skills and a professional, confident phone presence.
• Ability to conduct high-volume outreach and work toward activity-based and revenue-based goals.
• Consultative selling skills, including asking questions, identifying needs, and addressing objections.
• Ability to learn and clearly explain healthcare, insurance, and Direct Primary Care concepts.
• Experience using CRM systems and maintaining accurate sales records.
• Strong organization, follow-up, and time-management skills.
• A motivated, results-oriented approach and interest in growing into more advanced sales or leadership roles.
• Successful completion of applicable background checks and other pre-employment requirements.

Nice To Haves

• Healthcare, insurance, or employee benefits sales experience.

Responsibilities

• Conduct outbound sales calls, emails, and follow-up outreach to qualified leads and prospective clients.
• Present and explain Unity’s self-funded health plan solutions and Exodus DPC’s Direct Primary Care model.
• Identify prospect needs, qualify opportunities, address questions, and recommend appropriate solutions.
• Convert inbound leads and referrals into qualified appointments, proposals, or enrollment opportunities, depending on the business line.
• Maintain daily sales activity, including calls, appointments, follow-ups, and pipeline updates.
• Accurately document prospect interactions, sales activity, and outcomes in the CRM.
• Build and maintain a sales pipeline using cold and warm leads, referrals, digital inquiries, and company-provided prospecting tools.
• Engage prospects by phone and virtually, guiding them from initial interest through the sales process.
• Follow established sales workflows and follow-up practices to improve engagement and conversion.
• Monitor opportunities, identify barriers to closing, and maintain accurate pipeline forecasts.
• Collaborate with sales leadership to achieve individual and team sales goals.
• Partner with marketing, community outreach, and outside sales teams to coordinate lead generation and handoffs.
• Support appointment-setting and follow-up for larger employer, municipal, and strategic opportunities.
• Share feedback on lead quality, prospect objections, and market trends to improve sales messaging and outreach.
• Participate in sales training, role-play sessions, and ongoing product education.
• Work with relevant business-line leaders to ensure prospects receive accurate information and a professional experience.

Benefits

• Competitive hourly pay plus commission.
• Structured sales training and ongoing professional development.
• Opportunities for career advancement into Team Lead, Outside Sales, or sales leadership roles.
• A collaborative, team-oriented environment with support from experienced leadership.
• Exposure to healthcare solutions, self-funded health plans, and Direct Primary Care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed