Inside Sales Representative

TEKsystems•Grand Prairie, TX

9d•$19 - $19•Hybrid

About The Position

The Account Representative communicates directly with customers to schedule in-home product demonstrations and make direct-to-consumer product sales. The role sources and follows up on sales and customer leads, uses provided scripts and product information, develops strong product knowledge, and communicates effectively with customers, installers, and operations. It coordinates with multiple business functions and departments to schedule demonstration and installation appointments nationwide, and uses a computerized system for tracking, information gathering, and troubleshooting. The representative also completes periodic career-development and skills-training sessions. As a quality-first appointment setter, the role qualifies inbound and outbound inquiries and converts them into appointments. It handles calls professionally, follows approved scripts with natural delivery and compliance, listens for customer readiness and qualifying indicators, asks clarifying questions, sets accurate and suitable appointments, and documents customer details and outcomes in the CRM. The representative manages prospects through the appointment-setting cycle and uses a sales mentality to overcome objections.

Requirements

High school diploma or equivalent.
Proficiency with Windows-based applications.
Excellent communication and negotiation skills.
Understanding of call center fundamentals.
Ability to work in a fast-paced environment.
Ability to empathize with customers.
Availability to work in the office Monday through Friday; work from home only when a shift falls on a weekend.
Attend the first two weeks of training in the office.

Nice To Haves

At least one year of collections or sales experience, preferably in financial services, a call center, retail, or a related field.
Familiarity with Zoom teleconference equipment.

Responsibilities

Communicate with customers to schedule in-home product demonstrations and make direct-to-consumer product sales.
Source and follow up on sales and customer leads from various sources.
Qualify inbound and outbound inquiries and convert them into appointments.
Handle inbound and outbound calls professionally and consistently.
Follow approved scripts with natural delivery and compliance.
Listen for customer readiness, hesitation, and qualifying indicators, and ask clarifying questions to confirm fit and intent.
Set accurate, complete appointments that are likely to hold.
Coordinate with business functions and departments to schedule demonstration and installation appointments nationwide.
Manage prospects through all stages of the appointment-setting cycle and overcome objections.
Document customer details and outcomes in the CRM system.
Use computerized systems for tracking, information gathering, and troubleshooting.
Complete periodic career-development and skills-training sessions.