Inside Sales Representative

9298 Eads Distribution LLC • Marietta, GA

4d • Onsite

About The Position

FCX Performance/Eads, an Applied Industrial Technologies company, is hiring a full-time, permanent Inside Sales Representative in Marietta, Georgia. The role establishes and expands relationships with current customers and the outside sales team. The representative identifies customers’ process flow control needs and provides solutions, with a direct impact on customer satisfaction, retention, and sales results.

The position sells company products and services by processing orders, responding to pricing and delivery inquiries, providing technical and application information, soliciting orders, and recommending additional products. It manages customer orders from quotation through collection, coordinates with vendors and outside sales, and contributes to customer service and branch sales performance in a fast-paced, multitasking environment.

Requirements

• Bachelor’s degree preferred.
• One to three or more years of experience in a customer service-related industry preferred.
• Experience in an inside technical sales or customer service role with an industrial distributor is a plus.

Nice To Haves

• Bachelor’s degree.
• One to three or more years of experience in a customer service-related industry.
• Inside technical sales or customer service experience with an industrial distributor.

Responsibilities

• Sell company products and services by processing orders and price and delivery inquiries, providing technical and application information, soliciting customer orders, and suggesting additional products.
• Manage orders from quotation to collection, including selecting and specifying products using FCX and vendor-supplied tools and software.
• Respond to customer inquiries, process orders, and send order acknowledgements.
• Review customer purchase orders for special conditions and documentation requirements.
• Check product availability and verify ship dates.
• Increase order size by suggesting related items, explaining product features, and reviewing customers’ buying history.
• Process and expedite orders, customer returns, and vendor returns accurately and promptly.
• Locate products, create purchase orders, and follow up with vendors to ensure timely delivery.
• Negotiate pricing and delivery with vendors when necessary.
• Work with outside sales to solicit business, execute order transactions, and maintain high customer service levels.
• Participate positively as a member of the branch or division inside sales team, including sharing workload and answering incoming calls when possible.
• Maximize gross margin by ensuring customers pay for the company’s service, problem solving, and technical expertise.
• Review open customer order reports and act on items that may be at risk of missing promised delivery dates.
• Perform other duties assigned by management.

Benefits

• 401(k) with company match
• Insurance
• Time off
• Employee assistance
• Tuition reimbursement
• Career paths in sales, management, and operations throughout the country
• Professional development and training
• Team-oriented company culture
• Local team with company backing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed