Inside Sales Representative

Group CBS•Raleigh, NC

13d

About The Position

Support customers and drive electrical service sales from initial inquiry through project award and invoicing. Develop technical estimates and proposals for electrical testing, engineering studies, maintenance, modernization, and field service projects, coordinating with Operations, Engineering Service Specialists, Outside Sales Representatives, vendors, and subcontractors to deliver solutions that meet customer needs. This is an individual contributor position with no direct reports. Success is measured by timely and accurate quotations and proposals, quote-to-order conversion, customer responsiveness and satisfaction, estimate accuracy, proposal turnaround, awarded-project revenue, monthly invoiced sales, and accurate customer records and order processing. Additional performance measures include quotes per day, outbound calls, calls handled, sales and invoicing volume, and coordination through project invoicing. The schedule is Monday through Friday, generally 8:00 a.m. to 5:00 p.m., with occasional weekends, holidays, and schedule adjustments based on customer and project needs. The role may require travel to customer and project sites. Compensation range and specific work location were not provided. Duties may be modified, and other duties, tasks, and work may be assigned.

Requirements

High school diploma or GED required.
Understanding of the sales cycle and customer relationship management.
Working knowledge of low- and medium-voltage power systems, electrical testing, maintenance, and infrastructure.
Ability to interpret technical specifications, one-line diagrams, and construction documents.
Strong customer service, communication, negotiation, and problem-solving skills.
Attention to detail, analytical estimating ability, and sound pricing judgment.
Ability to manage multiple priorities and work independently and collaboratively.
Proficiency in Microsoft Office and ability to learn business and estimating systems.
Ability to sit, stand, walk, and use a computer for extended periods.
Occasional lifting and carrying of up to 25 pounds.
Ability to travel to customer and project sites as needed.

Nice To Haves

Familiarity with NETA, NEC, NFPA 70E, IEEE, and OSHA standards.
Experience with SKM, ETAP, EasyPower, or similar tools.
Associate’s or bachelor’s degree in Electrical Engineering, Electrical Technology, Construction Management, Business, or a related field.
3+ years of electrical estimating, technical sales, field service operations, or related industry experience.
Previous experience in inside sales, electrical construction, power systems, or related services.

Responsibilities

Respond to customer inquiries, prepare quotes, process orders, and follow opportunities through award and invoicing.
Build customer relationships and generate new business through proactive outreach and follow-up.
Prepare estimates and proposals for electrical testing, engineering studies, switchgear modernization, preventive maintenance, and startup/shutdown support.
Review specifications, one-line diagrams, bid documents, and customer requirements to define project scope.
Estimate labor, materials, equipment, engineering, and subcontractor costs.
Develop proposal narratives, clarifications, exclusions, and value-engineering recommendations.
Coordinate with Operations, Engineering Service Specialists (ESSs), Outside Sales Representatives (OSRs), vendors, and subcontractors on pricing, technical solutions, schedules, and execution planning.
Negotiate vendor and subcontractor pricing and source products or services as needed.
Participate in customer meetings, site visits, pre-bid meetings, and scope reviews as required.
Identify estimating risks and schedule impacts, maintain pricing and historical cost data, and manage multiple opportunities.
Help ensure proposals address applicable NETA, OSHA, NFPA, IEEE, NEC, and customer requirements.
Maintain accurate customer records and coordinate order processing through project invoicing.