Inside Sales Representative

ALLO Communications • Grand Island, NE

6d • Onsite

About The Position

The Inside Sales Representative converts incoming phone inquiries into new ALLO Fiber customers and supports First Impression Specialists as backup. The role requires learning ALLO’s plans, pricing, speeds, reliability, and sales processes to tailor conversations to customer needs and provide an exceptional experience. The representative handles inbound calls and some outbound calls, listens to and addresses customer concerns, builds rapport, and guides customers through signup.

Success involves meeting or exceeding sales targets, managing leads from multiple sources, collaborating with internal teams, and participating in ongoing training to strengthen product knowledge and sales skills. The position also provides customer service to existing customers and performs general office duties. This is an in-office position. Commission is paid per sale every two weeks with the regular paycheck.

Requirements

• High school diploma or equivalent.
• At least 2 years of inside sales and/or retail sales experience.
• Strong attention to detail and excellent organizational and time-management skills.
• Ability and willingness to learn new concepts quickly.
• Solid communication and customer service skills.
• Ability to logically troubleshoot and work through unexpected challenges.
• Self-starter who takes initiative and follows projects through to completion.
• Genuine passion for people and commitment to putting customers first.
• Ability to remain stationary for extended periods.
• Ability to communicate information clearly and effectively.
• Ability to operate a computer and standard office equipment.
• Valid driver’s license that is maintained.
• Availability to occasionally work evenings and weekends to support local community events.

Nice To Haves

• Bilingual fluency in Spanish is highly preferred.

Responsibilities

• Educate potential customers about the benefits of fiber optics in person and over the phone.
• Convert incoming inquiries into new customers and conduct some outbound sales calls.
• Provide customer service to existing customers, including processing payments, addressing billing inquiries, resolving service issues, handling equipment returns, and completing general office duties.
• Collaborate with internal departments to ensure outstanding customer care.
• Match ALLO services and products to customer needs using active listening.
• Submit new sales transactions through the ALLO website and coordinate installation schedules.
• Document, track, and follow up on sales leads using the LeadAgent CRM.
• Learn and use the NISC customer service system and provide system support where needed.
• Meet or exceed sales targets and manage sales opportunities from various lead sources.
• Maintain flexibility as daily needs and operational priorities change.
• Share best practices and participate in ongoing training.

Benefits

• Free internet and discounts on other ALLO services.
• 401(k) matching up to 5%.
• Quarterly wellness challenges with extra cash deposited into checking or health savings accounts.
• Medical, vision, and dental benefits with low employee costs.
• Earned Time Off (ETO) program.
• Tuition assistance.
• Community sponsorships and support for local fundraisers or philanthropy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED