Inside Sales Representative

REXEL•Bangor, ME

21d

About The Position

Rexel USA is seeking an Inside Sales Representative for its Bangor, Maine team. This role conducts proactive telephone and email sales and marketing to increase profitable sales. The representative builds and maintains customer relationships, processes quotes and orders, develops product and application knowledge, and identifies opportunities for additional business with existing customers and new accounts. The employee’s level and pay depend on experience, knowledge, and capabilities. The role may also include other branch functions when needed, such as counter sales, order preparation and fulfillment, receiving, stocking, staging, shipping, and maintaining branch equipment.

Requirements

At least 2 years of customer service, sales, or electrical distribution experience.
High school diploma or GED.
Ability to handle basic to intermediate issues and problems.
Basic to intermediate product and application knowledge.
Ability to maintain a positive, friendly, and helpful attitude with customers and respond sensitively to their needs.
Customer-oriented and motivated, with strong communication, presentation, organization, and problem-solving skills.
Ability to prioritize and manage multiple tasks and deadlines.
Strong negotiation and interpersonal skills, with the ability to influence decisions.
Highly self-motivated.
Familiarity with Microsoft Office, relevant ERP systems, and customer relationship management tools.
Ability to work overtime as needed.
Ability to perform the essential duties with or without reasonable accommodation and to work productively as part of a team.

Responsibilities

Process telephone orders by quoting product prices, delivery specifications, and payment terms, and offer substitute products when appropriate.
Assist outside sales personnel by processing priority transactions.
Use company digital tools to sell, market, promote, and demonstrate products, answer technical questions, and increase sales to new and existing customers.
Prospect for new accounts within an assigned geographical territory.
Manage a defined customer base and establish and maintain customer relationships.
Learn and evaluate customer operations to identify objectives, requirements, and preferences; close orders and resolve customer issues promptly using root-cause analysis.
Process product quotations and proposals and follow up throughout the customer’s purchasing cycle.
Gather and report information to management about the company, competitors, pricing, products, and current and future market trends.
Participate in product meetings, product and process seminars, and training to maintain and enhance personal and product knowledge.
Pursue product application information using personal knowledge, internal specialists and resources, vendor representatives, and other sources.
Perform other branch functions as needed, including counter sales, preparing and filling orders, receiving, stocking, staging, shipping material, and maintaining branch equipment.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Life insurance.
Short-term and long-term disability insurance.
401(k) with employer match.
Paid vacation and sick time.
Paid company holidays and flexible personal days.
Tuition reimbursement.
Health and wellness programs.
Flexible spending accounts.
Health savings accounts.
Commuter transit benefits.
Optional insurance, including pet insurance, legal assistance, critical illness, and home and auto insurance.
Employee discount programs.
Professional training and development programs.
Career advancement opportunities, including promotion from within.