Inside Sales Representative
About The Position
The Inside Sales Representative works at the company’s Auburn, Washington millwork location, helping customers select products and solutions for projects such as decks, fences, sheds, and stairs. The role combines product knowledge, sales, and customer service to support customers throughout their projects. The representative assists retail customers in person, by phone, and by email; answers questions about products, pricing, availability, and returns or exchanges; prepares estimates and quotes for smaller construction projects; and processes orders and coordinates deliveries. The role also supports inventory, stocking, merchandising, signage, customer workshops, and store and yard upkeep. The work takes place in both office and outdoor yard environments, including varying weather conditions, and involves physical tasks and, occasionally, operating equipment after training.
Requirements
- High school diploma or GED.
- Six months of sales, retail, customer service, or related experience, or an equivalent combination of education and experience.
- Regularly lift and carry up to 25 pounds and occasionally up to 80 pounds.
- Stand and walk for extended periods throughout the workday.
- Frequently bend, kneel, reach, and perform physical tasks.
Nice To Haves
- Experience in building materials, home improvement, construction, or related industries.
- Knowledge of estimating materials for residential projects.
- Experience operating material handling equipment or willingness to learn.
Responsibilities
- Assist retail customers in person, by phone, and via email.
- Answer customer questions about products, pricing, availability, and returns or exchanges.
- Help customers choose products and solutions suited to their needs and build positive customer relationships through professional, responsive service.
- Promote and sell company products, services, and related solutions.
- Prepare material estimates and project quotes for smaller construction projects, including decks, fences, stairs, and sheds.
- Identify sales opportunities through product recommendations and add-on offerings.
- Develop a strong understanding of company products, pricing, and promotions.
- Accurately enter customer orders into company systems.
- Schedule and coordinate product deliveries, monitor order details, and follow through on customer requests.
- Assist with inventory management, stocking, merchandising, and signage.
- Maintain a clean, organized, and safe work environment.
- Participate in customer workshops and educational events.
- Resolve routine customer concerns and escalate more complex issues when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
