Inside Sales Representative - Discrete

Würth Industry USA • Brighton, CO

10d

About The Position

The Inside Sales Representative, discrete/unplanned, is the primary internal contact for assigned non-VMI customers and supports the full sales cycle through account management, data analysis, and coordination with other teams. The role is responsible for sales execution, expediting, quoting, sourcing, and quality assurance to meet customer needs and sales and gross profit targets.

The representative manages customer accounts and master data, responds promptly to customer requests, provides quotations and recommendations, supports order fulfillment and shipment scheduling, and manages customer portals. The position also handles escalated or non-routine customer needs, works to retain and develop customer relationships, and identifies ways to improve customer service, efficiency, and profitability. The role provides support and mentorship to other discrete/unplanned Inside Sales team members and recommends internal process improvements.

The position requires experience in customer service, inside sales, or a related field; technical understanding of fasteners and industrial hardware; and the ability to analyze data, understand purchase orders and drawings, source industrial hardware, and communicate effectively with customers and internal teams. Starting pay is $65,000 USD. An annual incentive bonus may be available, depending on organizational and other factors.

Requirements

• High school diploma or GED; a bachelor's degree is preferred.
• Three to five years of customer service, inside sales, or related experience required.
• Intermediate to advanced experience with Microsoft Outlook, Word, and PowerPoint.
• Advanced Excel skills.
• Intermediate technical understanding of fasteners and industrial hardware.
• Ability to read, analyze, and understand customer purchase orders, drawings, and vendor-supplied reference material.
• Experience sourcing and procuring industrial hardware.
• Ability to analyze data to make decisions and assess customer impact.
• Ability to upsell products and services.
• Ability to provide professional written, computer-generated, or verbal quotations and recommendations.
• Clear and concise communication by phone and in person.
• Excellent judgment and decision-making skills.
• Ability to establish credibility, respect, and trust with internal colleagues and external customers.
• Ability to keep employees motivated, create a team environment, and resolve conflict.
• Must occasionally lift, carry, or move up to 25 pounds.

Nice To Haves

• SAP and P21 skills or experience are advantageous.
• Bachelor's degree preferred.

Responsibilities

• Meet established key performance indicators and sales and gross profit percentage targets for assigned books of business.
• Follow company guidelines for selling prices and profit margins, and research profitability concerns.
• Meet objectives related to customer acquisition and activation.
• Represent the company professionally and courteously.
• Support customer retention through responsive support, proactive communication, and troubleshooting order fulfillment.
• Serve as an escalation point for non-routine customer solutions and support, and assist the Business Unit Manager with escalated matters.
• Improve customer experience and provide solutions for one-time purchases while driving service and profitability efficiencies.
• Support and mentor other members of the discrete/unplanned Inside Sales team, including providing training opportunities.
• Perform data entry, quote support, record management, research, logistics coordination with the warehouse, and shipment scheduling through defined processes.
• Manage customer master data, including shipping conditions, blanket order requirements, contact information, CRM data, prior-day invoicing, and order entry.
• Proactively manage accounts and execute tasks that support the sales process and advance opportunities.
• Collaborate with cross-functional teams to identify and resolve customer issues.
• Manage customer portals for demand, quote requests, and corrective actions.
• Build and maintain customer relationships as a trusted consultative advisor.
• Proactively contact customers about upcoming requirements.
• Learn through Würth training to read and interpret customer prints and drawings.
• Recommend and identify internal process improvements.
• Respond promptly to requests by phone, fax, email, chat, and other communication methods.
• Perform other duties as assigned.

Benefits

• Maternity and paternal leave after one year of service.
• Tuition reimbursement eligibility after one year of service.
• Health benefits and programs, including medical, vision, dental, and life insurance.
• 401(k).
• Short-term disability and long-term disability.
• Paid time off accrued per pay period, with an additional day earned per year of service.
• Ten paid holidays.
• An annual incentive bonus may be available, depending on organizational performance and other factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED