Inside Sales Representative

Combined Metals Company, LLC•Grand Prairie, TX

21d

About The Position

The Inside Sales Representative develops and maintains customer relationships, manages assigned accounts, and supports business growth in coordination with the Outside Sales Representative. The role responds to customer inquiries, supports order and delivery needs, resolves discrepancies, qualifies leads, and gathers and shares market feedback. It also requires developing working knowledge of the company's materials, equipment, processes, applications, systems, and market dynamics, while following company policies and procedures. Possible local travel to customers or trade shows may be required.

Requirements

At least 2 years of sales experience in the metals industry is preferred, or an associate degree is required.
Experience with Microsoft 365, including Word and Excel.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Proven work experience as an Inside Sales Representative.
Hands-on experience with multiple sales techniques.

Nice To Haves

Experience with CRM software is a plus.
Sales experience in the metals industry is preferred.

Responsibilities

Establish and maintain customer relationships by understanding customer needs and requirements.
Manage assigned accounts to achieve company goals related to the position.
Work closely with the Outside Sales Representative to support growth and manage customer relations.
Contact established, prospective, and dormant accounts to grow the business.
Respond promptly to inquiries and proactively provide information about order status, deliveries, quality, and other matters.
Coordinate with Inventory, Quality, Accounts Receivable, and Marketing to support customer service and satisfaction.
Learn and maintain working knowledge of company systems, including ERP and CRM.
Use CRM to document customer interactions, including calls, emails, sales activity, tasks, and report preparation.
Work with customers to resolve discrepancies.
Qualify leads from trade shows, marketing campaigns, the website, and other sources.
Gather customer feedback about product quality, pricing, competitors, and market trends.
Share market insights and feedback with sales and leadership teams.
Provide customers with required documents.
Develop an understanding of the materials offered, equipment capabilities, processes, and material applications.
Learn market dynamics affecting pricing, customers, competition, and the supply chain.
Follow company processes, procedures, and policies.
Travel locally to customers or trade shows when needed.
Perform other assigned duties.